Domino's Pizza — Restaurant in Denver

Dominos Pizza is my lifelong friend. It was part my childhood. My teen years, like most, were tough, but Dominos pizza was always there to comfort every broken heart or the times I didn't make the varsity. It never said a word... Because it didn't have to. That's the true sign of a great friend! It was always there to make sense of this crazy world. As I grew into an adult, Dominos pizza followed me from home and became my co-pilot on this magic carpet ride we all call "life." When my kids were born, BOOM! Each of those nights you would find Dominos in our hospital room while we ate and hugged our new little arrival. When I talked that angry police officer out of the speeding ticket outside of Austin, BOOM! I hit a dominos to celebrate. When my wife left me for a friend, Dominos came over and quietly assured me he'd be there and that there were many more fish in the sea. Each year, when the NFL overlooks me again and I don't get drafted, Dominos is there to remind me that they simply don't know what they are missing out on. These days, in a world (and city) packed with many establishments selling pizza, Dominos keeps playing the consistency game at the highest levels. With so many changes hammering our lives, it's nice to have something that remains so solid, so sure, so comforting. Sure, I have many friends who are vegan or vegetarians who can't shut-up about how great it is to eat only free-range plants named Tom who had hobbies and a girlfriend before he was ripped from the earth. Some friends preach how tasty boiled rock water can be if its cooked over the coals of our broken dreams. These well intentioned friends like to give me literature and invite me to meetings to hear the "good news" about their dietary beliefs. But they have no effect on me. My friends simply don't understand that me a Dominos have had a good thing going on my entire life. Dominos has fallen with me into every hard and great moment of my life. The "domino effect" has served me well so I'm always going to be a loyalist to my domino peeps to...

20 minutes ago was the worse experience I had at this dominos location ever in life. I placed my order online and paid for my food for them to contact me telling me my order was ready to be picked up. I get there to find out that my order was NEVER READY and I had to wait 30 minutes in my car for nothing. After the 30 minutes had passed and went check on the status of my food to find out my food wasn’t ready so you do the math. From the time I placed my order, waited for them to prepare my order, then contacting me to come get my order and lastly no food at all. That has to be over an hour and a half or more waiting for “NOTHING”. UGGHH!!! I’m curious because this want the First time this has happened at this location. I didn’t write a review at that time because I felt sorry for them. They had a staff member that didn’t want to do her job and stood there like she was posted up for a modeling gig. It was a very busy night for them so I spared them the horrible review moment on Google. I’m the Google review Queen I will write bad and good reviews about restaurants because the public a hungry public should know what to expect before they spend there hard earned money in the restaurants. However, tonight was horrible, I’m still hungry and looking for a place to eat and I hope I find a decent place better than the one I’m writing about. I hope they do better because it’s not looking good for them. You never know who you could be waiting on a a customer. What if I was a mystery shopper doing a thorough investigation about that store. So be careful how you do your job and service you provide to your customers. The service and food you provide to the customers is a reflection of the store itself. Now that says a lot in volumes. Let me stop before I start writing a book because iv can go and on about this. Get it together guys “You never know”!!! oh! One more thing I’m so hungry in don’t feel like proof reading my review so if you see some errors please excuse me for being a lazy starving like Marvin...

If I could give this location a 0/5 I would. Some of the absolute worst customer service I’ve ever experienced. Kayla, one of the managers, is extremely rude and unprofessional.

I called in to receive a free pizza that an employee had credited me a couple days prior due to some gross food (NASTY wings) on an order only to be told that no such credit exists on my account. Keila told me that a manager needed to authorize it and that she hadn’t done that, so she didn’t know what I was talking about. She said the employee who offered that to me didn’t have the authority to do so and that she couldn’t help me. I simply said that they should honor what they told me, and that it isn’t my fault their employee screwed up. She says she can’t help even though she is the manager and could easily just credit me the free pizza I was initially promised. After a little while of going back and forth she HANGS UP on me. I called back only to be ignored.

A few minutes later I called back again and explained the situation to the assistant manager because the manager refused to talk to me. He eventually told me to call back because they were really busy, but that he would be glad to talk to me then. I call back AGAIN a few minutes later and a NEW employee answers. The manager and assistant manager both accused me of harassment and neglected to talk to me even though I was staying calm and polite the entire time, and didn’t feel that my request for them to honor what I was told was unreasonable.

After talking to the new employee who was much nicer for a little, I was told that I’m not going to get a free pizza credit and there was nothing I could do. At this point I wanted to talk to Keila’s boss, the district manager, so I asked the employee for that information and he told me he didn’t have it (silly, of course that information is somewhere at the store). I told him that he should put the manager on because she would definitely have that information and they HUNG UP AGAIN! So rude and unprofessional I...