Starbucks — Restaurant in Denver

Was here on a Wednesday and the lady that took my order was nice. I ordered a matcha tea with coconut milk and light ice. I went to sit down, took about 3 (THREE) sips only to realize the cup was nearly to the brim with ice, so I went back and stood in the long line to tell them this wasn't light ice. I stood in line because I didn't want to disrupt the queue of customers waiting for their drinks. A 2nd female barista with dreads was calling customers over who were only paying with card, no cash to go over. All I was gonna ask is for them to dump some of the ice, and fill it a bit more. All I got to say was, "I asked for light ice" when she grabs the cup out of my hand with a massive attitude, and says, "Well next time, don't drink so much of it!" She chucks my cup in the trash and is yelling at the back of the store and complaining about me "drinking it all" to the other baristas. I'm not a complainer, but was left dumbfounded and caught off guard. I can't imagine how these people are treated regularly. At first I felt upset, but how I just feel sorry for her. I can't imagine what they go through with other people for her to assume I was going to be one of those people. Anyway, good luck to her and the management at this...

Terrible service by the blonde young man at the register. He rang my drink up wrong and more expensive. When I went back through the line to have the adjustment made, he asked me if I really needed the two dollar difference back, and when I said yes (mostly based on principal considering his attitude) he then rolled his eyes and said “well I’m gonna have to ring this whole drink over” and then looked at the line behind me as if to insinuate it was going to be an issue. I asked him to give the two dollars to the person behind me and left. He didn’t even apologize for his mistake nor the overcharge.

I was there at 10:20am on Saturday, June 29th.

Whoever the manager is should address this employee.

He was also very rude to the young girl ahead of me when she took to long getting her wallet open. He made several deep sighs and closed his eyes with impatience. She was so nervous she left and said sorry. He should have been the one apologizing.

I worked Starbucks corporate for several years, and I can assure you if corporate knew about this. It would be addressed. One of SBUX core principles is to treat everyone with dignity and respect…team members...

Ordered a chai latte, which is my usual drink, and went back to my gate with it. It didn't taste right at all. I took it back and asked for help with it. The person helping me smelled it and said, "It smells like chai to me." This person did replace my drink, which still didn't taste quite right but was extremely sweet, as if someone decided more syrup would cover up the problem and make me happy. I let it go. I then overheard another passenger at my gate saying her chai didn't taste right. She went and returned hers, and she told me afterwards that while she was being helped, a United employee showed up stating that their drink didn't taste right, either. I completely understand that customers can be outrageously rude and demanding. But if three customers showed up in that short of a period of time, there were probably more. It means you have a quality control issue, and I would think that you would probably rather address it instead of contradicting your customers with a...