Pizza Hut — Restaurant in Des Peres

I never write reviews for anything, but this experience made me furious that I had to post about it. I ordered 2 medium pizzas at 10pm on friday night. I was told 30 minutes, I know better than that so I wasnt worried when it was 45 minutes late. However when it hit the hour mark I called Pizza Hut up and asked what the problem was. I was assured it would be there shortly. AN HOUR AND A HALF LATER I call back pissed because it STILL hasn't arrived, dont tell me shortly if its going to be 30-45 minutes later. Instead of offering a coupon, no charge for my order, or even a polite tone I was met with Well if you dont want the pizza Ill cancel it. Seriously? The guy said well she has another order so it will be a few minutes I said Great because I only like 15 minutes from Pizza Hut NOT an hour so where is it. I asked for an estimated time and he couldnt give me one saying he only had 1 driver. Why would you only have 1 driver on a friday? We dont guarantee a time he says, okay but waiting 1 1/2 hrs for a flipping pizza is ridiculous. I hung up on the guy because he is clearly a moron. My food arrived room temp and it wasnt even made correctly. NEVER going back to this horrible place and NEVER ordering Pizza Hut again. Nice Reps they have here at this location. If you love Pizza Hut too much to never eat there again make sure you choose another location or opt...

Each Wednesday, we have a lunch meeting from 11:30 - 12:30 for our employees. Yesterday, we called at 10:30 to place our order for delivery at 11:15. The delivery time was repeated three times. At 11:35, I called to inquire about our order and was asked if I would hold briefly (yes). However, after holding for 9 minutes, I put that line on hold and called again on another line. My second call was answered and addressed before my on-hold call. Clearly they were ignoring the line on hold for now 10 min. When I asked about our order, I was assured that it was on the way, and told it would be there ‘shortly’. At 12:00 (now 45 min late), we called again and were told that they delivered it to the wrong address. Someone would check into it and get back to us. No one ever called us (as of late Thurs afternoon). No pizza. No lunch for the group....

Ordered carry out at about 5:30p on a Friday and was quoted at being ready in 10-20 minutes. I showed up at 5:50p and still had to wait about 15 minutes before it was ready. That’s probably more corporate’s fault for making an improper estimate than it is this particular store’s, but still...

The pizza itself (stuffed crust w/ pepperoni and meatball) was just okay. My wife didn’t care for it at all, but I thought...