Shake Shack Des Peres — Restaurant in Des Peres

I haven't had Shake Shack in years and decided to try it again since I was in the area. I placed my order online and arrived there within 5 minutes of them texting me that my order was ready (within 15 minutes of ordering). Actually everything about the online ordering and speed was very top tier.

The bad was just everything else. I come inside to pick up my order. There is a shelf with orders, I walk up and grab mine and leave. Zero words were ever even said to me. Despite being there within a few minutes of my order being finished my shake was almost entirely just liquid with no real milkshake aspect. It came off more like flavored milk. The flavor was good but not what I was hoping for.

Got back with my burger, my friend's chicken sandwich, and nuggets for us both. We split our sandwiches and each tried the other's. The burger was ok. Nothing to go out of my way for but better than the average fast food burger (5/10).

The chicken sandwich on the other hand was awful. The chicken tasted like it had been cooked a week ago and held under a hot lamp since. It was the most dry and flavorless lump of chicken I have almost ever had (Wendy's actually gave me a worse one once). The chicken took away all of the other good things in the sandwich as it just sucked so incredibly bad. The bun was actually quite good and unfortunately the best part of the sandwich.(0/10)

Finally the nuggets. These were weird. The texture of the chicken was very off and the flavor wasn't great. The crust on the outside was very crisp in a good way but the texture was too bad and made me hate these nuggets too.(1/10)

Overall it was a disappointing meal that costs too much for that level of quality. I will not be back to...

I rarely enjoy lunch during the work week, and today I decided to treat myself to one of the newer establishments near my office. The entryway and parking is pretty spacious, after entering and reviewing the menu, I was greeted and helped by a manager on duty with suggestions on what was good. I ordered the classic double cheeseburger, a single mound city burger, truffle fries, and a chocolate shake. The dining room was modern looking and spacious, with a lot of natural lighting. The staff brought my food to my table swiftly after ordering. The double cheeseburger was nothing short of excellent, a fantastic smash burger patty, and perfectly melted cheese, provided a really comforting feeling. The mound city burger was something different, with it’s provel cheese, not quite the classic of the double cheeseburger, but I’d definitely recommend it if you’re looking for a classic, with just a bit of unique flair. The truffle fry sauce, was excellent, tangy and umami, however the fries being crinkle cut definitely took away from the experience, although crinkle cut is not my cup of tea. The chocolate shake was another delicious classic. While the price is a little steep for some of the items, the atmosphere and fantastic burger experience here more than made up for it. If you’re looking for a good smash burger, go for the double cheeseburger and if you’re feeling a little STL pride, try the Mound City Burger, you won’t regret it, and maybe skip the fries and...

At this location, you cannot modify food or request sauces on the side. No matter how you order—politely, through the drive-thru, speak to a employee or via the app—they either ignore requests or agree then refuse to provide sides at all, even in cases of allergens or if you pay additional for them.

I kept returning because my loved one enjoys this place, and this location is only 2 miles away compared to the next closest one, which is 10 miles. However, after multiple attempts and plenty of patience, it’s just not worth spending $20 for an order that’s consistently wrong. When at every other shake shack location they have no problem and up until three months ago at this location as well.

One time, after they messed up my drive-thru order, I politely returned to have it fixed. They made me pull over and wait 10 more minutes, (the place was empty) only for me to get home and realize they had simply wiped off the toppings and sauce instead of remaking the burger and still didn't include the sauce or sides that I paid for. That persistent level of carelessness is unacceptable. I usually don't write long reviews but, if you have allergy concerns/ect this may not be a place to consider going without being aware of the risk! So please check your food very carefully before leaving if you have allergies, ask for substitutions, or ask for anything to be removed/on the side because they will not honor it for to go orders or will just charge you for it and...