Went in to try them today because of the Veteran Discount promotion being offered by the chain. None of the cashiers knew about the Veterans Day Promotion and needed a manager to explain what it was. Finally got our order in and sat down. After 11 minutes of waiting I asked the cashier if she knew when we would get our food and got a nonchalant "the kitchen is trying to catch up, sorry," as she kept walking. There were literally only 8 people in the restaurant at the time and most of them already had their food when we sat down. It is not like they are cooking anything to catch up on. The cashier finally delivered our food without a word at a little over 15 minutes. It takes 15 minutes to create cold premade chicken salad on bread and a cup of soup? The food was ok but nothing special. For a place that only serves chicken salad I expected it to be amazing. We did get a bit of dessert in the form of a mini cookie that seems provided with every meal. That was a nice touch and I did enjoy the Vitamin Water in the soda dispenser. The facility needs a lot of TLC to get it too a pleasant finished state. There is trim missing, poor paint job with bare spots and other details that were just not completed it seems, and a carpenter that can't cut a straight line. Overall I would have given 2.5 stars if I could. I may give the chain another chance at a different location, but the service, cleanliness and condition of this location will probably not get me back through the doors.