Carl’s Jr. — Restaurant in Diamond Bar

I was having a rough day, two tires had popped on the right side of my car, and I had to sacrifice my tire rims and drive from the shoulder of the freeway down to the Carl’s Jr. Parking Lot. Upon calling AAA and finding out that the wait for a tow truck was going to be about 3 hours. I thought “oh what the heck let’s treat myself to a shake. I deserve it.” It was a bummer finding out that the inside was closed due to the late time at night. Luckily a friend was able to pick me up through the drive through. And just when I thought the embarrassment and rough night wouldn’t end, that’s when I met Kevin. Kevin and his kindness offered me a brighter moment than any other in my life. And I truly admit that if I were Kevin’s manager I would promote him to the highest possible position. A man like Kevin, and his unbelievably charming and charismatic and hard working nature should be working at the number 1 position in this establishment. I will thank Kevin when I come back for the delicious shake he made me. And perhaps one day, offer him something more than he deserves. Kevin if you read this, have an amazing day. For the rest of your life. Thank you for...

Okay so it’s 10:31pm we stop at this location for food the cashier just did not mess up on the order but after giving us our food rush n walked away from the window locked it did not give us our drinks we honked the horn she ignored us we had to drive around back into drive through to get her attention and then I order onion rings not French fries As we told her we would like our drinks she like oh I am sorry about that I’ll give u one drink a Medium I then told her I ordered onion rings not French fries she like I did not charge u for onion ring I said that’s what I order she said I charged u extra for extra onion rings in ur hamburger I’m like what she like yah extra onion in ur hamburger I got I’m like u wte but when I open up my food this is what I got why would I order onion ring in my hamburger I said extra onion not onion rings oh and the cashier name was Gestelle and if u read the receipt it say extra onions...

You HAVE to try the triple western back cheeseburger EXCEPT on sourdough! The tall polite gentlemen who works night made the suggestion to me, and aside from that this guy went above and beyond and really sold the top tier customer service experience to me, at a fast food place? We both agreed it’s not a common trait these days for businesses to care or people to deliver excellent customer service no matter what you’re selling but this guy gets it. This Carls Jr is EASILY the best one on all of SoCal and I’m happy to drive a few extra miles on my way home to stop here versus anywhere else to get this every time. 6 out of 5 stars.

The night crew guy at the speaker and the window NEEDS to be made a manager. No joke. His skill and quality and leadership is being...