Dunkin' — Restaurant in Doral

Nasty manager, the order was wrong, the hot food was inedible, but the donuts were good. The service for the walk-in side was normal (pretty quick) for getting 1&1/2 dozen donuts, which were fresh and tasty. I decided to get breakfast for my wife, who is vegetarian. I ordered the sourdough and fried egg sandwich, that comes with bacon and cheese. I ask for the bacon on the side because my wife won't eat it. I also ordered a side of hashbrowns and a medium black coffee. The sandwich was plain (no condiments or sauces) and I had to take out the bacon myself. The bread was burned around the edges, too. The hashbrowns were at the bottom of the bag, loose and extremely greasy. Finally, the manager was nasty to the employees continuously reprimanding and barking orders at employees. When I asked politely if they had my coffee ready, she snapped at me "to wait my turn" even though I already had my donuts and hot breakfast for more than 5 minutes and nobody was in front of me in the walk-in or pick up lines. All in all, the visit was disappointing. I'll buy donuts there again, but it's a hard "no" on anything else. You should try another...

By far the worst service I’ve received at any Dunkin. I came in today 7/31/22 around 11:30am to buy some doughnuts for my kids and iced drinks for my self and wife. The lady at the counter didn’t get her name was extremely rude. I placed an order for doughnut holes she immediately gives me my total I informed her that I wasn’t done with my order and asked for a half dozen doughnuts. I asked for two strawberry sprinkle two chocolate sprinkles the lady once again cuts me off mentions glaze and gives me my total. At this point I informed her I wanted chocolate glaze doughnuts and that when I was done with my order I would let her know she made a face at me I placed my drink order and paid. I was given the doughnuts and waited for my drinks the lady then proceeded to ask me what I was waiting for when I informed her I was waiting on my iced drinks she once again made a face at me and made the drinks. Which the iced coffee is the worst I’ve ever had. I will be going out of my way to avoid this location by any means. I hope other patrons have better...

I've been to this location several times, and today's visit was not very pleasant. It all started when a customer with unruly hair extensions and butt implants and no mask talking on her phone the whole time ordered half the store and delayed everybody else's order. I lost count of how many potential customers walked out because of the long delay. It didn't help that there were only two employees, both of whom were clearly overwhelmed. The slow service was not the employees' fault. They were working hard and trying their best. Both stars in this rating go to them because the business deserves zero stars! Why? Because this business is not willing to pay more money! If it offered more money, it would get more applications, which means it could hire more workers. It would be spending more on labor, but it would also be making more money because customers wouldn't be walking out when they see how long the line is... because the line wouldn't be as long... because the business would have more employees filling the orders...