McDonald's — Restaurant in Doral

Extremely unprofessional the coworkers don’t have any knowledge about how to demonstrate positive customer service qualities. I highly recommend to do a training about all the services that Mac Donald offer because they don’t know. Also offer a training to the principal manager of the store and the coworkers about how to be polite and never talk rude about another’s coworkers in front of any guest. That is disgusting.The people who work attending the customer service are very rude and unprofessional. Everyday I asked for a medium latte hot with extra milk because if not to strong for my stomach and every day they give me the wrong latte, with flavors, without extra milk and sometimes cold and after I wait patiently when I go to the window the server send me to the parking for long time. I don’t understand how a latte is something hard to do??also after I wait in the parking the server just bring me the wrong request. This is unacceptable . And when I talked to the supervisor and the manager from the store. The supervisor was very rude I feel Extremely upset for people like this,rude and impolite and with extremely bad knowledge about what...

I placed an order at this McDonald's Drive Thru. After I paid and pulled up to the 2nd window, I was handed my food by a manager in an orange shirt, she proceeded to walk away and close the window as my soda just sat there and she completely ignored me as I said "Excuse me, my soda". She walked away and I honked the horn briefly to catch her attention, which she also ignored. I honked again and a person from the back motioned me to wait. My food had been handed to me and my soda was just sitting there by the window, I had nothing else to wait for. I had to physically get out of my car and open their drive thru window and let them know I needed my soda, the manager got my soda, handed it to me with a disgusted look on her face and didn't even apologize for forgetting to give me my soda in the first place. This treatment of customers and service is unacceptable. My advice is to hire folks with better customer relations who put effort...

IT APPEARS MCDONALDS IS NOT TRAINING ITS MANAGERS WELL. Today for the first and last time I visited this restaurant and I was surprised by the bad attitude, service and tone of voice of the manager. From my table I could hear how she yelled and spoke in a bad way to the employees, additionally she treated internal customers and Drive Thru customers in a bad way. Then I went to the bar to buy a drink and since I didn't have much knowledge of the menu, I asked for her help. What I received from her was not pleasant at all, I bought it anyway and it left me with bad service at my table. But the most surprising. It was when she approached my table where I was meeting with another person and she went to claim me in a bad way with a bad tone of voice, because I had been in the restaurant for a long time using the Wi-Fi and the facilities. I told her that I had no knowledge and I apologized, I asked her if it was necessary for me to continue consuming any product and she only complained to me and told me that it was not possible, and that I had been there for a long time. THE TRUTH IS THAT IT IS SHAME TO HAVE A MANAGER LIKE THIS IN ANY RESTAURANT, DOWNSCATES IT AND DOES NOT TRY TO CONSUME ANY PRODUCT THERE, AND ADDITIONALLY I DON'T THINK PEOPLE WANT TO COME BACK AFTER SUCH MISTREATMENT IN CUSTOMER SERVICE. DEPLORABLE!

PARECE QUE MCDONALDS NO ESTÁ ENTRENANDO BIEN A SUS GERENTES. Hoy por primera y última vez visité este restaurante y me sorprendió la mala actitud, servicio y tono de voz del gerente. Desde mi mesa pude escuchar como gritaba y hablaba mal a los empleados, además trataba mal a los clientes internos y de Drive Thru. Luego fui a la caja a comprar una bebida y como no tenía mucho conocimiento del menú, le pedí ayuda. Lo que recibí de ella no fue nada agradable, lo compré de todos modos y me dejó con un mal servicio en mi mesa. Pero lo más sorprendente. Fue cuando se acercó a mi mesa donde estaba reunido con otra persona y fue a reclamarme de mala manera y con mal tono de voz, porque llevaba mucho tiempo en el restaurante usando el wifi y las instalaciones. . Le dije que no tenía conocimiento y le pedí disculpas, le pregunté si era necesario que siguiera consumiendo algún producto y ella solo se quejó conmigo y me dijo que no era posible, y que ya llevaba mucho tiempo ahí. tiempo. LA VERDAD ES QUE ES UNA VERGUENZA TENER UN ENCARGADO ASI EN CUALQUIER RESTAURANTE, LO BAJA Y NO INTENTA CONSUMIR NINGUN PRODUCTO ALLI, Y ADEMAS NO CREO QUE LA GENTE QUIERA VOLVER DESPUES DE TAL MALTRATO EN ATENCION AL CLIENTE....