Hasienda Azul — Restaurant in Dothan

After frequenting their establishment for almost 2 years tonight was our last night. Every restaurant is going to have a day when they miss the mark, just own up to it and move on, nope, they somehow worked to make it worse. When I mentioned that my margarita was missing the tequila, the manager told me no, and began to explain how they make a mango margarita. I stopped her to tell her I have ordered a mango margarita every time I come and this time, they just forgot the tequila. Things happen, but don't talk to me as if I am an idiot. This isn't my first trip or first margarita. Then the food came and I was an utter disaster. Again, I have ordered it before and enjoyed it, that's why I ordered it again. Yet, once again the manager tried telling me that's how they always do it. Once again I told her, this wasn't my first time ordering that meal and if it had been that way in past, I would not have ordered it again. She began explaining how I was mistaken so I asked for my check so we could just pay and leave. Hoping to just finish a bad experience, I noticed the amount due and the values on the check did not look correct. Our total due was $15 more than the values added up to. When I brought this to the attention of the cashier she added the bill again and got the same thing I did. Another girl came and added the bill and got the same total I did. Then the waiter came over and got the same total I did, except he didn't know my son is fluent in Spanish and overheard him tell the cashier to charge me the inflated price anyway. When I confronted him he began making excuses and looking at the bill and fiddling with the calculator as if he was trying to figure it out. At that point I told the cashier to charge me the inflated price so I could leave, because I was finished and out of patience. I couldn't help but wonder, the restaurant was full, and if they added $15 to my bill, a group of 3, and they did that regularly to other tickets, how long have they been overcharging and getting away with it. There were several large groups and I know I am not very good to always check my bill, especially when I am part of a group. Of course, I now also have the question of, how many times did I go, get a good margarita and good food and never look at my bill because I was happy? Was I getting overcharged...

Waitress got our drink and cheese dip order. Then she processed to go to a party table of about 12 ppl while we sat and waited with nothing. A waiter than came over to get our drink orders and when we told him she (pointing at her) had already taken it he said oh ok I can't take her table if she already got you. So we waited some more. Finally, he comes back at and says he will at least get our drinks and dip for us. He comes back with 5 or the 6 drinks forgetting one. We waited more with no cheese dip. The waitress then started making drinks as well as mixed drinks for her party table and not even coming to us. We then had to wave down someone else to get our dip. Then we tried to order a few times but no one could take our order. So then they allowed the waiter to come back and he could now take our order. At this point, we have been there about 30 or more mins. We got there in enough time to be out within an hr and a half bc we had somewhere to be. The party then started getting their food. We are still waiting at this point we have been there about 45 mins. We stopped the waiter and asked if he knew how much longer. He said he wasn't sure but could check. He comes back and says it might be a little while as they are still getting the party food out. So we asked for it all to be made to go bc we would have to leave by then. We all get our food, pay, and leave. Get to where we are going and the food is horrible. Most of it was over cooked and burnt. So even after paying $50 just for my ticket it still...

Price are super fair and the food was delicious I appreciate simply ingredients and knowing what I am eating because I recognize the ingredients so flavor is my goal with the food and my food had terrific flavor...I like the decor and service was fast. The service was fast and the drinks were large..I would definitely recommend 2 Chicken tacos for the best price for lunch with a huge drink, salsa and chips come free under $10 also. I visit anytime I'm in that side of town or getting my nails done at Studio Nails. Craving tacos just thinking about it! Next time I visit I will add pictures. Updated Family Taco trip pictures added of tacos prices on the menu..my apologies I took a picture of sour cream I added on one taco and one without. I also added onions. They stuff lots of Chicken in my taco. I can appreciate eating a few and being full for the wonderfully fair price...always a great treat stopping in and top notch customer service dining in. Personally adding extra napkins is a pet peeve, from bis out fast, checking on us, and pleasant demeanor all first class...we will most definitely be back...