Taco Bell — Restaurant in Dothan

I’m with a group and we order online at this Taco Bell. We’re trying to get our food since we’re about to hit up the road and trying to leave quick. As well as I am aware, we showed up when the lunch rush was very low, meeting up with the rest of our group. We were patient while waiting for our food, but then it became busy and others were getting food before us. This started to upset us so we stand by the counter to try and get some attention from the workers. Eventually, I decided to say a word to (who I later find out was the manager) about why we were waiting for so long. She explains it’s because it was busy. I admit that with a raised tone of concern, I explained we were here before the main lunch rush. She attempts to brush me off. Here I am waiting again, wondering why it’s taking so long. More and more people are receiving their food before us and I decide to express concern again after 10 more minutes. Again, it’s brushed off. Eventually, I received my food with the most nastiness. The bags nor box not handed to me with appropriate care. I leave in a rush to get in the car and examine the food, but I find there was some errs and the box was coated in some residue of ingredients which got on my pants. By this point I was getting livid, so I walk inside and ask politely to speak with the manager. I then meet her, the woman I spoke to earlier, and I merely wanted an explanation as to WHY she handed the food to me the way she did and why she kept brushing me off. Again, her defense is that there were more people there and that I needed to “check in” if I used the app. Check in? Who woulda thunk. I was in shock, and asked, “How was I supposed to know that I had to check in? Through the app?” Her response is that she wouldn’t know because they don’t “affiliate themselves” with the app. So you didn’t bother to explain that to me until after the fact? After I asked about the hold up? She then explains that she felt I was being disrespectful toward her because of my raised tone, so she “reciprocated.” With that, I began to feel more shocked. As a manager, your first response is to be disrespectful to the customer if you feel disrespected? If you were in my shoes and had to wait 30+ for your food with zero explanation, you wouldn’t be upset? The manager continues to throw her hands up and get upset with me, and I think how someone like this is in charge? Your job is to be patient and explanatory to your customers, not excessively defensive because you felt hurt. I owed up to my tone, but I know i didn't sound like your snarky Karen. She then walks away and I get to meet her supervisor, who was exponentially nicer to me about everything. Reiterating why I was so upset to her, she apologized on HER behalf. The manager couldn’t own up either? Even talking to the supervisor, I mentioned how upset the manager was getting with me. The management here was awful and I don’t see myself coming back. Why put people into management if they can’t handle...

Went to this location on a Tuesday night, was about 10:30pm we got to the drive thru and there was only one car in front of us at the speaker. I assumed she was told to hold because when we pulled up behind her she was waiting and finally a few minute later told her she could order. Why she was holding in the first place when there was only her beats me. Then I ordered 4 tacos two soft two hard. At this point the car in front of me got pulled up and then they pulled me up as well as the two other cars who came behind us, again why are we getting pulled up for some simple tacos? So we sit there for about 10-15 minutes while sitting there the workers are going in and out of the store talking to their friends, while in a pandemic we go outside play with our friends and then proceed to grab peoples food and walk it out without washing hands first. Then we finally get our food I get home unwrap the tacos and there is little to no meat. I had to spread it just to cover the bottom. Next day I called the manager who clearly has dealt with this crew for a while because she was livid. She told me she would replace my order. Skip ahead to Friday I go to get my order replace about 615 get home again very little meat. Then I was like screw it I give up, and bite into a taco shell that doesn’t even crack because it’s so stale. At this point I give up on this location, especially being in restaurant management for 8 years. Someone needs to fire that crew and rehire new people that actually care about their job. Absolutely worse Taco Bell I’ve ever been to. Will not give them...

Update: 8/28/25,This store will ask you to pull to parking area. See picture. All those vehicles are employees. They want you to pull around, but arming is filled with employees parking their vehicles where they want you to pull around to. We all know what the issue with this TB is. This store is just up the road from my work. However in the last year it has gone down hill. I recently had to report the store to corporate with picture proof. When you pay for food, they send you to the parking lot to wait, this is not normal and is lazy. I was at the order box week, waited 5 mins nothing, no one in front of me at all, completely open to the window. A line formed behind ne at the speaker box and finally someone came and asked me to wait longer. I said there is a line here they replied "there are only 3 of us here". I told them in would take my money elsewhere. Last visit last week, the lobby was empty, except for 2 small children may 2 or 3 running around, they had blankets/toys and stuff lying around the dining area. I got a pic of this for corporate. The mother apparently was not in there since she drove up with some guy in her uniform and went and gathered her kids up. She abandoned them at...