Krystal — Restaurant in Dothan

From time to time I like some good old Krystal’s burgers and fries. But the last three times I have ordered from them through the Door Dash App. There has been a problem with every order and the food is just not as good as it use to be and another thing is if you order from DD you better pay close attention to their prices. Because you might order something from the top of the page and almost at the end there is the same thing you just ordered. But the cost is 16 dollars cheaper?? I don’t understand how they can do that. But anyway also there is guaranteed for something to be wrong with your order and if you call them. They might pickup the phone only to tell you to call DD and DD refuses to do anything. DD is acting like I want my money back. NO FOOL JUST REORDER MY FOOD CORRECTLY AND HAVE A DASHER BRING ME MY ORDER. THEY CAN HAVE THE WRONG ORDER BACK. BUT DD IF YOU COMPLAIN TO MUCH THEY JUST DENY EVERY COMPLAINT AND ABSOLUTELY REFUSE TO CORRECT THE ORDER. SHAME ON KRYSTALS AND SHAME...

I went to the Krystal about 11:30 A.M. The food was good but service was terrible. I ordered 2 no salt fries with the 2 meals I ordered. The fries were ready in less than 5 minutes. I had to wait on 11 Krystals. I heard the girl that took my order tell the cook at least 4 times that she was still waiting for the Krystals. It was 17 minutes after I paid for the food that I received my total order. The girl that took my order was extremely apologetic. She did everything correct. So, when I got home and took the food out to eat the fries had gotten cold and the cook that couldn't seem to get cooking forgot to put cheese on my Krystals that I had asked for. One other thing. When I walked into the Krystal I was the only customer at the register and still waited 4 minutes before being approached to take my order. There was 1 family inside that was already eating and only 1 car going through...

I stopped to get my baby his favorite food for fathers day today alittle early because I knew I would not be in Dothan tomorrow the lady working was very polite my problem is it took 45 mins to get a steamer pack of crystals only to get home give them to my honey for them to be soggy. They could have let them drain the excess water off first. Nothing like eating soggy buns. And I noticed they charge a fee if you don't pay cash if you use your credit card. So for 30 dollars we got soggy Krystal's. Not exceptable. I have pics to show you these are not double meat just looks that way when I opened them up to show the meat on one side and the soggy bun on the other side. I've had many Krystal's in my time none like this. These were awful. Unreal. And fit my Honey for Fathers day. Not good 😢 don't see where I can add pictures...