KAY Jewelers — Local services in Dothan

on May 5, 2025 at 3:56 PM I went to Kay’s jewelry and bought my wife a pair of diamond earrings for our first anniversary. The lady that was helping us proceeded to tell me about a lifetime protection plan and that if my wife lost an earring that it would cover the loss of one earring only one time so I purchased the protection plan unfortunately my Wife lost her earring on our son’s birthday a couple days ago. I called to speak with the manager at Kay’s about the insurance and was told that it was a lie. The lady did not tell me that that’s what it covered. So I proceeded to tell them please pull the camera footage and listen to what she said and I just got called back with the information that they don’t have camera footage and that’s The corporate office. so basically, they allow their employees to lie to customers to sell items or insurances and then not honor it and call the customer a liar. We have been a customer for over five years with them as of today I have cut up my Kay credit card, and I will no longer use kays. I do not recommend buying there insurance as they will lie to you about it. I was never given any paper work on the insurance I purchased just a receipt and wa told that...

If I could give this place a negative 10 that's what I would do. We have had such awful experiences with this place!!! I have 2 rings from them. One that was sent off 3 times. And a brand new one that I haven't even had a year sent off 5 different times!! Cracked stones, loose stones, bad brackets. It's really awful quality and awful customer service. We have been lied to over and over. Nothing has been done. My ring was supposed to be replaced this 5th time it's been gone and they never sent it off or ordered the replacement and I've been waiting since May!!!! Here it is August!!! I call to see if it was in because it was supposed to be here July 26th. They said yes. I go in to get it and it's my original, BROKEN ring!!!!!!! We will NEVER use Kay's again!!!!!!! The assistant manager Tara should be fired!!! She is AWFUL with customers and a liar!!! She was the one supposedly...

Terrible customer service!!! My fiancé and I went to Kay’s in Wiregrass Commons over the weekend to try on wedding bands to go with my ring. They were pretty busy, busier than they normally are when I’m at the mall, so we decided to go visit another store since we knew we wouldn’t be helped for a while. We came back about 30 minutes later and there were 2 customers in the store. We sat down and waited for them to be helped first. We sat in the store for an HOUR and not ONE employee acknowledged us, told us they would be right with us, apologized, nor thanked us for waiting. We kept being walked by like we were dust on the ground. One of the worst customer service experiences I have ever had. Do better!!! I seriously could not believe the...