McDonald's — Restaurant in Douglasville

There is a serious management problem here. Whoever answers the phone is CRAZY RUDE and lacks the most basic communication ability. Like not just a little less than cordial, but truly intentionally rude, slurring, not capable of articulating words, much less a sentence, bad attitude, as though she is trying to make you feel bad for daring to call the restaurant. First, let me say I just called to find out when they close because Google has been increasingly incorrect and unreliable - and that’s it. A 7 second conversation. Idk if it was a manager, but whoever answered that phone first kicked my call over to a machine where you can’t leave a message, you just get some automated response that sounded like it was for a personal phone, not a McDonalds. And I know she was intentionally doing so because I tried calling a couple times, and one time it would ring 5-6 times, then go to the automated message, then ring twice, go to the automated message. Finally a woman answered. I could barely hear her. I asked verbatim, “Hey, I’m sorry to bother you, but what time do you close, please?” And it sounded like she had set a phone at the other end of a massive conference room and muttered, “Weohnie.” I said, “I’m sorry, but I couldn’t quite hear that. I was calling to find out what time you close.” And then she sort of yelled but it was still hard to hear: “WEOHNIE!!! Anything else I can help you with?!” I realized she was saying something like they are open over night or all night, whatever but she was just insanely rude for no reason. Yelling jibberish at me when I didn’t hear or understand her the first time. This place is consistently problematic, and I think I know why now, if that was indeed a manager answering the phone (on the 3rd or 4th try). It’s things like getting home and realizing they gave me 2 McChickens instead of 2 double cheeseburgers, and at 9 PM, I don’t really feel like driving 15 minutes back over there to get it fixed. So I keep letting things slide. But this interaction that should have been short, simple, and not made me feel like I was absolutely ruining her weekend with the simplest question anyone could ask of a business (“when do you close?”) And it would be nice if she was able to articulate the answer in some version of English that others understand, instead of just repeating jibberish a little louder. So rude. I’ve about had it with this location. They can’t get an order right, and the customer...

No more free drink refills for dine in customers. According to a McDonalds gentleman who informed me of this (upon my request for a refill of my soda) "corporate" changed the nationwide-knowledge policy as of January 1st, 2023. This is most troublesome for me due to this being a norm since I can recall. This franchise did away with the open soda dispensing machines some time ago but the $1 large soda cup was still available and free refills were also still available. I only occasionally visit this particular location whenever i am in the area for business or shopping, but i do not visit there regularly. Soda syrup can't cost very much, even with Bidenflation. This appears to be an ubsurd, penny-pinching move that will ultimately lower my visitation of this franchise to "next to No more consuming" of this staple of American fast food. I did not inquire about coffee nor the $1 large soda cup (which was reduced to a medium size cup some months ago), so I can not be certain of this. I could guess denying a coffee refill may lose business with the retired crowd that comes there often. However, a different McDonald's just westward down i20 still has their soda machines available for the customers to access. This isn't a location in a lower income area, so this decision appears purely petty by the local franchise management. On a plus note, the food was fresh and tasty as you'd expect. The 3 star rating is due to the penny-pinching soda refill policy and the general poor attitude I've only witnessed between other impatient customers and the inability of the employees to be cordial and/or understanding of some customers. The delusional "i demand respect" the employees seem to require with little ability to defuse the situation of an impatient boomer or participation trophy generations attitude should be addressed by management. corporate is word salad for locally managed franchises and is implied to crush...

Insulting service from Renaja, a black African-American female with braids in her hair mixed with blonde hair. This young female got my order wrong and when I addressed her, she slammed the window in my face and never came back to the window as I sat there for 10 minutes the lines were backed all the way around the building.She showed a lack of concern to me as the customer.She had no name tag and I had to identify her through someone else. Her customer service skills were terrible. I sat in that line for approximately 10 minutes or even more than a manager named Kyle came to the window, and he asked me what was my order. He passed my order out of the window never checking it to see if it was cold or hot. My food sat in the window, waiting to come out prior to her slamming the window in my face. Eventually i got my food and realize that the food was cold after i left. In my professional conclusion, Renaja should never be working around customers with the type of attitude that she has she's very rude and very disrespectful as a young person, and her attitude needs to be address by some higher authority. Because at this rate she will cause many customers never to come back to McDonald's again on Chapel Hill. And while this may be an isolated incident, I don't know, but it's definitely an incident that needs to be address before something happens to a customer based on her outrage. She has the potential of throwing something out the window because of her anger. She needs to take a anger...