Nothing Bundt Cakes — Restaurant in Douglasville

I arrived earlier this evening and waited patiently as two staff members managed the register. One of them appeared to be “on duty” but was merely leaning against a table while using her phone, while the other operated the register. At no point was I greeted upon entering, nor was I offered any assistance or asked if I had any questions—even as one of them assisted the customer ahead of me.

When it was finally my turn, I received no acknowledgment or courtesy; the register attendant continued her work as if I were invisible, while the other remained preoccupied with her phone. I inquired whether the cooler’s contents were the only available options and asked if they offered any vegan choices. Their responses were neither warm nor engaging, giving the impression that they were too absorbed in their tasks to care about my concerns. This dismissive attitude not only felt rude and disappointing but also resulted in a lost sale.

Customer service exists to assist and respect each customer, regardless of how trivial a question might seem. I sincerely hope that the management recognizes the importance of offering consistent and courteous service to every patron, as this is essential for maintaining the support of your small business.

This review isn’t about the quality of the cakes but rather the customer service provided by the staff, who represent this business. I understand that everyone has off days, but good customer service is essential to gaining and retaining customers. Unfortunately, the lack of attentiveness and enthusiasm in assisting me left a negative impression. Because of this experience, I’ll be taking my business to a different Nothing Bundt Cakes location where I feel more valued...

The service here has really fallen since they changed hands. Not sure what happened to the friendly lady that was there all the time now she’s gone her name was Tiff now we go in and there is a very dry personality there I asked her name they told me Ciera she had a dry personality no way to invite customers back. I spoke with a new hirer recently and she mentioned how she was looking for another job since this place can’t get it together with the hours they work. As a boss you all need to give those hours because we all have to make a living and those kids you hire feel used they have bills to. I seriously recommend that you higher ups get it together before you loose employees because I see all new folks in there and they are not happy. I really loved Tiff she was a hard worker and a people person and she was at our business promoting that business and make that place a lot of money she was very good for that company regardless how anyone feels. Just want to high light the dry personality Ciera, how and why? I’m a boss and I listen to my employees because they are an important part of our team but it has been mentioned that this Ciera ignores issues brought to her and dis values all employees. I have hired several of the ones who left that company and the are exceptional workers. FYI your team starts with a great lead. I believe you all let her...

(Edited) Following our review, management reached out to me and apologized for the cofusion, poor service and inconvenience it had caused. They then offered us a free cake for our troubles, which we gladly accepted (who wouldnt?) We ordered one for our sons birthday the next day, and it was ready when promised and absolutely delicious, like everything else weve ever gotten. The point is; mistakes were made, but steps were taken to make it right. And they made it right. (Original post) Very poor customer service. I ordered 4 of the Pineapple Bundtlets yesterday for pick up on Friday the 26th at noon. My husband went to pick them up and they said it would be another hour before they were ready. We live about 30 min away so he decided to just wait around. He went back an hour later and they said that they just came out of the oven and it would be another hour. What??!! They said they sold out this morning. How do you sell out when an order was placed the day before for pickup at noon?? Shouldn't you fulfill those orders before you sell out??!! Needless to say he didn't wait another hour and asked for a refund which they gave him but didn't offer any sort of coupon or at least a free Bundtlet for their screwup. Not to mention these were for my birthday. Needless to say Management needs to have some training at...