Burger King — Restaurant in Dover

On October 20, 2017 11:15 PM while visiting Berlin Ohio for a marriage retreat with my wife I went to the nearest place open to get something to eat which was Burger King. Upon arriving there I walked inside because the lights were on and the doors were unlocked. I didn't think anything about it I just want to food. The guy at the counter told me I would have to go outside to the drive-through window and place my order because they were not open. After trying to get him to understand I was on my motorcycle his doors were open and lights on could they please take my order and getting nowhere I decided to go through the drive-through. But after sitting there for 5 to 7 minutes and nobody asking me for my order I drove up to the window where they said I had to go around again and sit there and wait until somebody took my order because they were not going to take it out the window I asked to talk to the night manager who wasn't any more helpful than the other guys but I finally got my puny little hamburgers. I could've dealt with a hamburgers but I cannot deal with the customer service in this restaurant and I will be...

We should have turned around when the guy walking out said good luck..... To everyone. There was a line inside and out. We waited until everyone got their food and left. No one in the drive thru anymore. People who came in after us and got their food. Finally my husband asked where our order was. We had waited almost 20 minutes. They said oh it got kicked off the screen. Then someone else said that's the one we were waiting on (we ordered a whopper and a double whopper meal nothing extravagant. The woman at the drive thru window snapped. Well it isn't like we are busy or anything) gave us our food. My husband's sandwich didn't have lettuce or tomato so he went back up. The woman at the counter. Took his sandwich back. WITHOUT gloves on. Opened his sandwich and put tomato and lettuce on it. He gave her a look so she said oh I'll just make a new one. My sandwich was cold from sitting for 20 minutes. We will never go back. Worst service and worst attitudes we've...

The service here normally is slow. But the people are so incredibly nice and make sure you are taken care of. The several times I have been here recently, I have seen the staff go above and beyond what is normally expected at a fast food restaurant. Also, the place was remodeled around late 2015. So it has a great, modern, open design. As well as the place is very clean. As for the food, it's what you would expect from a Burger King. But it all seems to be a little better then normal (less squished, more sauce etc). If you aren't in a hurry I would...