McDonald's — Restaurant in Downey

I went on 11/17 around 9am to get Iced coffee and some sandwiches. They forgot to put one of my sandwiches. We politely told them that there’s was one missing they made it seem like we were lying and the employee said “ oh you weren’t charged for it” We showed them the receipt. The manager came over a Hispanic older lady with her 3 chins hanging had the worst attitude. She took the bag all aggressive and saw that she was wrong and we were right and through the sandwich that was missing the manager gave us the wrong sandwich. Keep in mind this is the manager of the restaurant setting this type of example to their other employees! I know customer service is a hard field, but girl you just got a big raise! There is absolutely no excuse for that type of behavior, especially from a manager!! This company needs to stop hiring people that don’t want to do their job! There is so many people out there who wish to have a manager title...

Worst customer service ever. Never going back. After waiting over 15 minutes in drive-thru. I was disappointed and very upset because, I been waiting in line for so long; When I received my order.... immediately I checked if my order was correct. I noticed that my entire order was cold. It seem that my food was standing there for a while. Right away, I said, excuse me young man, he ignored me several times, after calling him. When he finally, came up to the window, I asked him if I can exchange my food because it was cold. He made a face, then grabbed my food. He didn't came back to the window for another 10 minutes. He returned my order, I checked once again..... and believe it or not all he did was grab my fries and throw then back in the oil. He returned my fries hot but all hard...

Update July 6th 2019 I have to come back and say they are messing up less. Today I order 4 piece chicken strip and Im uploading the picture it is crazy one of the 4 piece was tiny..check the picture below. Its the size of the ranch sauce package. That's funny...no common sense. Who's training this people?

Old Review..... I get a happymeal on a regular basis for my kid and they always mess it up one way or the other. They forget the apples or the toy and if the dont forget the fries they throw them upside down so all the fries are everywhere. Staff are kids what can you expect. But then why are they wanti g to get paud 15/hr? Also they give the damn same toy every day and if you ask for another one like today..they say "I could go get another box of toys to help you withthat but...