So right off the bat I want to say I had been a huge fan of Pronto Pizza for several years. Then their prices went up. Then their prices went up again. I used to consider them a $5 dollar pizza spot but aside from the original pepperoni Pizza it seems getting a couple pizzas will run you what a popular chain would. Still I went, even during the pandemic.

Yesterday, I went after a couple months of not - and apparently they have become "Pregio Pizza." I immediately noticed a different ambience when I walked in even though all the Pronto Pizza branding was still in there including the expensive looking digital menus and everything.

I still went ahead and ordered. It seems like the Pizza is the same but I don't think it is. Judge for yourselves. The pepperoni was a little burnt. I don't know what's happening with Pronto's but at this point (and with the prices going up comparable to popular chains) I don't think I am going back.

Customer Service with Pronto's was better in my opinion. It's a huge part on my experience when I eat so we will see what happens once it fully converts to "Pregio."

Update: the Pizza is still delicious

Update #2: I ordered and paid for a Pizza online. I waited 10-15 minutes before I went in. I get to the register the girl can't find the pizza. She tells me "10 minutes" - rather than argue, I just go back to my car and wait 10 more minutes. What an inconvenience.