Starbucks Coffee Company — Restaurant in Downey

I visited your store recently and had the need to use the restroom. When I asked for the door code, I was told by a young lady with a headset and short hair that I had to purchase something in order to receive the code. I explained that I had already made a purchase and that I am a frequent customer who spends a considerable amount on Starbucks drinks daily. Her response, however, was that I would need to make a purchase each day in order to access the restroom. Her tone and attitude was uncalled for.

I have visited many Starbucks locations and have never encountered this issue before. I found her response dismissive and unprofessional, and it did not reflect the level of customer service I have come to expect from Starbucks. I believe this employee could benefit from additional customer service training, particularly in how to communicate respectfully...

I just ordered from here 15 minutes ago as I'm now home and the hot drinks are not filled to the top they're just above 2/3 filled. They're struggling at this starbucks..1. the car pool tenants gave me a chocolate milk and I told her right away that I had said regular milk and she told me she couldn't take it back understandably so, but nonetheless got me a regular milk. 2. She gave me the rest of my order and was bidding me farewell when 1more drink was missing 3. Looks for my missing drink and handed me a similar drink not quite what I ordered... i took it bc i felt bad for them. They're all over the place. Don't know if today was an off day or what but I hardly order here bc their drive thru is intimidatingly long and the one time I give it a go bc the drive thru wasn't crazy long, many errors...

I just had a disappointing experience at this Starbucks that felt like discrimination. I asked the barista for the restroom code before ordering, and he told me it was only for paying customers. I explained that I planned to make a purchase right after using the restroom, and he gave me the code. I then bought a drink and sat down inside the store. Shortly after, a family of five came in. They all used the restroom without being questioned, and the barista didn’t say a word to them. They even got cups of water to go without buying anything. Watching that made me feel uncomfortable and HURT I didn’t feel like confronting the barista. Never again going back to that...