Chick-fil-A — Restaurant in Dr. Phillips

Close at 10. Got there at 9:58. Before you think I'm some sort of criminal, I live in an area without chick fil a, and went through hoops rushing to get there. I also have worked in customer service, and we ALWAYS served customers until we closed. We never closed early (bad customer experience!). In fact, we had a standard to close 10 minutes late to give everyone a chance. SO, the associate places a cone in the drive thru and tells me (seriously) that they run out of chicken every night. I ask how they know they have enough chicken for the people in front of the cone, and share that I was there before close (you don't close at 9:58.. you close at 10). She hands me off to a guy who tells me there is no way they can help me because they only have a limited amount of chicken for people who come before 9:58 and I (nicely) repeat that I was there before they close at 10. Then, he proceeds to get a manager. The manager was the only sane person there. He allows me to go in front of the beloved cone. This cone apparently holds the key. In front of the cone, there is a future of good food. But if you can't get in front of the cone, you are doomed to a chickenless future. How many people does it take to get food during open hours? Anyway, when I am ordering, there was a passive aggressive frustrated associate who tells me there are no chicken nuggets (HORRIFIC! What a nightmare). The manager then directs her to explain what they DO have (thanks manager). She again passive aggressively explains what they have left because clearly the magic chicken fairy comes in evening and eats all their chicken (or they are closing up the grill early and the magic fairy is their excuse). I order and say out loud that this is an experience (and not a good one). When I get to the window, the associates are loudly complaining about customers. One girl (it says her name is Angeliz on the receipt) says "do you see that other car pull up?", and the other says with a rude tone "well she better be leaving!!". Unprofessional. They continue to gossip and bring shame to the chick fil a name. Anyway, morals of the story- you serve people until you are closed. The cone is not a time stone to change clocks to go faster. Don't chick fil a shame someone who arrived before you closed. Don't trash talk customers (or anyone actually, life tip). And if you are a manager, remember that YOU lead your people. They follow the culture you set. You aren't doing the customer a favor by serving them within your business hours--- They are doing YOU a favor by purchasing your product. Without customers, you have no business. Treat them with kindness and respect. This experience has truly made me decide that my love for chick fil a is misdirected. I'll find a new love who will serve me at 9:58 with a genuine smile and cares about the customer experience. Goodbye MSG...

I ordered a breakfast burrito around 9am. I couldn't pick it up right away. Because I work next door and I waited to kill the rush. One hour and half or so later. I walk to the establishment Chick-fil-A on Sand Lake Road and my order was nowhere to be found. I ask an employee for my order. She goes to the manager or supervisor Brandy Blubbly (name given by employee), employee comes back tells me there is no order. I look for my receipt and I show her. She goes back to Brandy (whom at this point has no interest in paying any attention, since she has her back to me the entire time). Comes back and tells me they threw it out. That's the only moment Brandy turns around and tells me, they threw it out. "Because it was sitting there for an hour an a half and wasn't fresh".

Who is she or any employee of that establishment to determine what to do with MY FOOD! I paid for it! I don't care that they gave me my money back. Brandy was out of line. She was unprofessional and disrespectful! She turned around and continued to work. Completely dismissive! A "Im done. I dont have time for you" attitude?

This should not be the way you treat people! They threw my breakfast in the trash! And they didnt even care! She didnt even care! No concern! Throwing away someone else's food with no care? What kind of company policy is this!? I determine if I want to throw it out! It's my FOOD! I...

Disappointed. I had higher regards for this restaurant. They need to get their act together and fire that kid manager Kristine. Maybe they need to consider hiring managers with a bit more years and experience. We went to the kids expo and we were handed out those kids voucher meals. my kids were excited for feeling like they won something. I mentioned to the people handing out those vouchers that we have our tickets on our phones, the said "don't worry about it, just show your phone at the window". So i went out of my way to come to this Sand Lake lication. After 1/2 hour waiting to get our orders, we were told that we needed to have paper tickets. we asked for a manager and we got this kid called Kristine. we explained the situation and expected her to resolve the issue. instead, first, she was asking us about the color of the shirts of the people at the expo. Then she proceeded to talk about the IRS and how she will audited if she did not have a paper ticket. Meanwhile, the charade of kids laughing behind her which we felt very insulting. Seriously, coming from a kid that probably doesn't even know what a tax form look like. I had no idea that the IRS have nothing better to do than audit the SAND Lakes ChicK Fil A because my $8 kids meals vouchers. It is unthinkable that this idiot is actually a manager. what a...