Red Robin Gourmet Burgers and Brews — Restaurant in Dubuque

My family and I went there for dinner. The waitress first seated us at a table where the light fixture was broken so there was no light over table. Then she was rushing us to place our drink order, although I suggested that we wanted to place our food first so that it would already be in the making. She kept insisting rudely that she wanted to take our drink order first. Then one of my sons mentioned how dark it was, we realized our light fixture above our table was broken and not working. We asked the waitress if we could be reseated to a different table. She looked around the room and acted as if there was no other table to seat us at, she was annoyed that we insisted to be reseated to a better lighten table. As we were seated at a different well lit table, she then placed the silverware on the table. We noticed that the silverware was disgustingly filthy. At this point we asked to speak to the manager. The general manager, Tabatha Schoenberger came to our table. As I began to explain all the mishaps that had took place and how we did not appreciate the treatment as customers. As we began to record the conversation, she kicks us out and then calls the police for disturbance. Disturbance? really? How was it a disturbance? 1) We were seated at a table with a malfunction light fixture that did not work 2)The waitress was rushing us to place a order 3)Waitress was rude when we asked to be reseated to a table that had a light that worked, I mean we want to see our food 4)Tabatha Schoenberger, the general manager kicked my whole family out and called the police saying it was a disturbance. How is she even a manager of any business with her poor and unprofessional customer service skills? I also have video footage of her behavior. Red Robin should be ashamed of their selves for having someone like her manage this restaurant. The kitchen manager, Karen was very professional and dealt with the issue in a well mannered way. Why couldn't Tabatha? She needs to be fired and replaced with someone who knows how to actually deal...

The restaurant was bright, cheerful and inviting. Our waitress was top shelf. She took care of us like we were her only table instead of 1of 7!! The drinks were amazing, though extremely expensive for nonalcoholic...$4.99 each!!! The food was nothing short of amazing!!! My husband and I substituted a salad 4 our French fries. Their dressings were YUMMY and all homemade. Then we all 3 got sandwiches...BBQ brisket on top of Hamburgers. I had Sliced avocado added 2 mine. It was THE MOST AMAZING BURGER I HAVE LITERALLY EVER EATEN!! ABSOLUTELY DELICIOUS! And...I'm NOT even a HAMBURGER person!!! My only objection 2 our meal and it was something that HIGHLY %ISSED ME OFF REGARDING OUR TIME THERE AND SUBSEQUENTLY OUR BILL...WAS THE FIRST ENTRY ON SAID BILL. IT WAS A CHARGE FOR ...AN ENTERTAINMENT FEE OF $2.99!!! WTH is THIS $HIT NOW??? Every bill U get in the mail anymore has misc. Mystery charges all over them. NOW WE HAVE 2 WORRY AND WONDER WHAT'S GONNA B ON OUR BILLS ALL OF A SUDDEN WHEN WE GO OUT 4 SUPPER ALL THE TIME ANY MORE??? Isn't $4.99 for a strawberry Lemonade enough 4 them?? Especially since we got 3 of them. As well as appetizers AND desserts!!! It's not like all 3 of us JUST SAT THERE TAKING UP SPACE and didn't order anything!! Good gosh, our bill was just shy of $100!!! Nor did we sit there for an extremely long period of time either. And I realize it's only $3, but it's the principle of the matter. If we hadn't spent as much $$ as we did, if we hadn't left a 22% tip, if we had sat there all night and hadn't ordered anything. There was absolutely reason for that ENTERTAINMENT FEE 2 B added on there EXCEPT PURE UNADULTERATED GREED. And now that that fee's been added on there, what's 2 stop them from adding on additional fees and charges Willy Nilly at their discretion whenever they feel like it???...

You just don't get what you pay for these days...there was something wrong with everything but 1 of 6 orders that came out...my aunt ordered a cheese burger, Swiss cheese sub with tomato, NO tomato came on it, came with bun when asked for NO bun replace with lettuce.... substituted fries with salad forgot salad had to ask for, aunt took bun off burger didn't have Swiss cheese had American cheese....another aunt and uncle ordered same thing...burger, NO cheese, NO bun, NO pickles, came with pickles, mustard, both came with bun, cheese and no mustard...they ordered salads with no cheese came with cheese, no dressing both came with ranch when asked NO dressing...asked for salads before meal came WITH meal, uncle ordered BBQ sandwich, fries and salad with honey mustard dressing came with French dressing...my cousin ordered BBQ chicken wrap with fries came correct just dry as a bone....I ordered a pizza 10" thin cust with the works, came out after everyone was done eating, think they forgot to put it in the oven... had to box majority of it to take home...veggies not cooked still raw...the waitress did offer to comp my pizza....waitress accidently spilled a glass of watar on our table when putting food basket on table, landed on the lap of my uncle....definitely an off night for the wait staff and cooks!!!! We eat here very regularly and this was the worst food presentation and service ever...we all left a little disappointed...sure hope it gets better before worse or we won't be eating there again, lots of other...