KFC — Restaurant in Duncanville

Never going back to this location. First off why is KFC promoting saucy nugget meals online but not on the menu at the establishments?! I could've went to Whataburger instead and got a Honey BBQ chicken strip meal. Not a soul was in line,pulled in, ordered,was out the line in under 6 mins. Usually, that'd impress me, but with nobody in line at 9:40, and closing at 10:30, I saw it coming. Food was undeniably horrible! I ordered the 12 peice nugget meal,(I wanted the honey bbq saucy nuggets I seen on the online menu,)but again why is this being advertised online but not offered at the actual locations?! Anyway yall the nuggets were so dry smh I would've had more pleasure picking up a hand full of rocks and eating those,and my fries were so freaking cold and mushy I could've just ordered mashed potatoes for my side. They're going in the trash but the Tea,and buiscuit was good at least.Regarding KFC, the quality is typically excellent when the food is fresh. However, due to a recent negative experience, I am dissatisfied and will not be returning to this location. My expectation is that future transactions will result in full refunds for any unsatisfactory service. Remaking the meal is not an acceptable solution; the initial order should have met...

10/3/24: Same old crap! Didn't get all of our order. Ticket 4460 at 12:11 pm. Charged and NEVER received our large coleslaw. Don't try to call them...they don't answer the phone. Dang, do you think we'll get a refund? Hell no! Stupid is as stupid does. Incompetent, irresponsible people! Try learning how to do your job EFFICIENTLY! Date Unknown: If I could give negative stars, I would. I was just there, ticket 1670 11:28 am. My mistake: going to the drive thru & not checking my order. THEIR mistake: order wasn't right when I got home; they don't repeat the order back to you; don't know if the person taking the order understood English. All they asked was "three dollar?" I ordered a SPICY Famous Bowl, NO cheese. When I got home, it was a REGULAR Famous Bowl WITH cheese. It was wrong on the ticket thereby validating they might not understand English. I will not return to this KFC. 6/7/20: Unfortunately my spouse went here today. I don't know who checks the orders, but they suck! One half of order was wrong. How does a 3 PC dark (ordered, charged for) turn into a 2pc white order? Where's the quality control? Apparently not with the person who assembles the order, and the drive thru guy doesn't check either. Now I have to convince my spouse NOT to go...

Worst service possible! The girl at the drive through was so rude! She instantly told me there was a 10 minute wait for the famous bowl. I said that was fine & it sounded like it bothered her. When I got to the window she was very busy texting while pouring my drink. She didn’t say anything when she opened the window and was still texting as I handed her my card. Right now I’m parked next to the building, waiting for my order & she seems to be on a call in her cell phone. There are now 3 other cars waiting for their orders parked next to me. I don’t usually write reviews but this is not the first time I get this terrible service here. I keep telling myself to stop coming here, but it is the closest KFC to home & sometimes I crave a famous bowl. I gave the food 3 stars because the bowls haven’t...