Pana Kava Java — Restaurant in Dunedin

Nolan is truly a standout individual in the customer service industry. His ability to handle challenging situations with grace and competence is truly impressive. One particular instance that stands out in my mind is when I was feeling overwhelmed and frustrated with a situation I was facing. However, upon reaching out to Nolan for assistance, he immediately went above and beyond to address my concerns and provide a resolution.

His exceptional communication skills, combined with his thorough knowledge of the products and services he represents, made the entire process seamless and stress-free. Nolan took the time to listen to my needs, ask the right questions, and offer relevant and practical solutions. He was patient, understanding, and genuinely concerned about ensuring I was satisfied with the outcome.

His positive attitude, professional demeanor, and unwavering commitment to delivering the best customer experience possible truly sets him apart from others in his field. He is a true asset to the company and a shining example of what excellent customer service should look like. I was thoroughly impressed with the level of care and attention to detail that Nolan provided, and I can confidently say that my experience with him has restored my faith in the customer service industry.

I would highly recommend Nolan to anyone in need of assistance. His dedication to his role and his customers is unmatched, and I am certain that he will go above and beyond to ensure that everyone he interacts with is left happy and satisfied. Thank you, Nolan, for providing such exceptional customer service and for being a true professional in every sense...

This place is a joke. The company that owns this place (panacea distro) is buying up an industry that they are not part of, did not help grow, and havent the slightest idea about the needs of the customer. Corporate shills with dollar signs in their eyes even if that means ruining their employees livelihood. Highest turnover out of all the kava bars in the area. Owners change every two years. Underpaid and breaks labor laws on a regular basis. Skimped employees on paychecks and made false accusations about their best employee who was generating this store 20-30k per month (because they didnt want to pay overtime or give anyone the raises that they deserved for literally being the backbone for all their other...

Updated review- my previous review was due to incorrect information given/false claim and one single bad experience (post/after changes made in the business) versus many positive experiences before the changes/ employee shift.

I decided to try again today and went in to the store. Nolan has really turned that store around! It was clean, comfortable, and well maintained. He really left a positive impression on how he manages his store and provided quick and amazing service! He inquired about the previous review I had posted and discussed my experience and I left the store feeling valued and on a good note. Definitely a place I'll...