Papa Johns Pizza — Restaurant in Dunn

On Saturday my family had a memorial service for my great grandfather who passed away. After the service a lot of us went to my grandmothers to spend time with each other. Around 9:50Pm on 10/4/2025 we placed a delivery order for 2 pizzas over the phone. It was around 10:30pm now and we’re all like “where’s our pizza?” So my mom calls and the man who took the order said he put the order in as a pick up when we clearly stated it was for delivery and gave the address and everything. So he admitted to putting the order in wrong and fixed it for delivery. So we wait and wait , now it’s about 11:00PM and we still have not received our pizza . My mom calls again and was placed on hold for about 5 minutes and no one ever came back to the phone! Around 11:25PM we got a knock on the door and it was a “DoorDash” driver. She had the pizza but when she said the total of the order we were baffled !!!! When we placed the order they told us it’ll be $25.68 for the 2 pizzas. The DoorDash lady said no it says I have to collect $42.71 for this order. So we were not about to pay almost $50 for 2 mediocre pizzas. The lady had to call DoorDash and Door dash called Papa John’s and Papajohns confirmed the total being $42 when our pizza box receipt even said $25.68 and the door dash lady even offered to send them a photo but she was hung up on. We waited almost 2 hours for pizza . Eventually we end up not paying for the pizza we gave the lady a $20 tip because it wasn’t her fault. This place is THE WORST. And Cara or Kara what kind of manager are you ! We called to complain and she didn’t care or offer any type of discount for our next order but it’s cool we will never order from this raggedy place ever again. Y’all should go out of business and Kara should find a new line of work because customer service/management isn’t your thing...

Dunn, North Carolina store. My husband and I don't eat pizza very often but when we do Papa John's in Dunn is the only place we order from. I have the app and ordered from that. When we got there to pick up our pizza the lobby was packed with angry people waiting for their orders. We weren't even greeted. I went to the counter and gave my name because the app stated our order was ready. The woman I spoke to was extremely rude and only said, "No, it's not ready. We're busy and there's only 2 of us back here." and walked away. I went back to my car, waited another 5 or 6 minutes and went back in. I asked again if my pizza was ready. She opened the box and asked if there was supposed to be an extra garlic sauce. I told her yes and she said she wasn't talking to me, she was talking to the gentleman who boxed the pizza. I've worked in the restaurant before and I understand things can get a little crazy at times but she was truly rude. Rude enough for me to leave this review and I never do that. When we got home, the pizza was barely warm. Disappointing to...

I wish I could give no stars! My experience was absolutely horrible! I ordered a small cheese pizza and some boneless honey chipotle wings on the 28th to my job. I was hungry and excited to get my food. Not only did my doordash driver ignore my instructions to come to the area I was in to bring my food , but they also neglected to call me when they arrived like I asked! When I finally got my order I opened it and it was an absolute disappointment. My pizza was burnt and I don’t mean over cooked no….BURNT!!! My wings were not honey chipotle but BBQ and barely had any sauce! U work very hard and all I wanted was a nice meal to enjoy to myself before finishing a hard shift. I contacted doordash and they denied my refund nits been three days of begging them to give me my money back and I know papa johns wont do anything but make my order again and if they make pizza anything like how they did a few days ago that’s not enough either!!!!!! I’m not trying to be ugly but don’t mess with people who are hungry and at work and brim them...