McDonald's — Restaurant in Durant

Today May 17th - Only giving them a 1 start because there is no option for negative stars. We had the worst experience at this McDonald's that we've ever had at a McDonald's. Worst managed McDonald's in the history of McDonald's. We should have turned around and left when we saw how many annoyed people were standing around waiting for food. Only one person at the register ordering food but about 6 waiting for food to be served. We walked in at 1:02 this afternoon and ordered 2 drinks and two hamburgers no fries. Shortly after we ordered our food an off duty employee walked in and placed a large order (for 8 people). We watched as the employee behind the counter scanned the ordered screen and told the off duty employee "I found your order I'll do it next." Our order was skipped and when the employee behind the counter finished the off duty employees order they went on to the next order skipping us and never going back to our order. The manager was helping get the off duty employees order ready. UNBELIEVABLE! The off duty employee was getting ready to head off on a trip to Mexico. We know this because every employee took time to stop and visit with the off duty employee. They have numerous customers waiting for food but all the employees took time out to visit with the off duty employee. The manager also visits with the off duty employee. We see that my regular cheese burger has been sitting on the tray for 15 minutes. My husbands quarter pounder doesn't show up. One of the employee touches my regular burger and puts it back in some kind of warming bin, it's cold. My husband asks about our order and the manager apologizes and asks for the cooks to get our order finished because the order was taken over 15 minutes ago. Twice the manager speaks to us and still no burger. We had originally ordered our meal to eat there but after 30 minutes when we are finally given our burgers we just grab them off the tray and walk out with them. We exit at 1:33 with food in hand. The manager never offered us any compensation even though she knows we are left waiting 30 minutes because they placed the off duty employees order before us and then never came back to our order. Our lunch was a little over $7 she would have been better off to offer us a refund. I'm a senior reviewer on Tripadvisor and plan to post this not only on Tripadviser but on every review website I can find. Poor management and poor customer service. Can't believe this is acceptable service...

The management is very rude very disrespectful very mean have receipt food was horrible bring it back they going to say well we can't replace your order even though you have the receipt I will be taking it to the news and believe me they will talk about it all I got to do is pay them I've already talked to them they will give them a bad reputation talk to a lawyer lawyer said that I can sue them for my orders being messed up because it could cause food poisoning and plus it's called robbing a customer of their money I do not care what the management says that this restaurant they do not scare me they ain't nothing they need to be replaced with new management says I will be contacting the owner let him know as soon as I tell him that he will be that this McDonald's will be blasted on the news he has no choice but to fix everything there is one manager that works in there her name is Chastity I've seen her get really mean and rude to a customer the poor man always told her about having a receipt or not and then she would be really hateful and rude towards him she would always tell all the workers in there and watch out for that guy he likes to come up here and get free food she needs to stop that crap towards the customer the manager Chasity and the McDonald's here in Durant Oklahoma will be blasted all...

Worst service I've ever experienced at a McDonald's and that's saying something. I understand the staff is young but that's on management to whip them into shape and either teach them to give good service or reprimand them if they aren't doing as they are told. This building is ran by ignorant children with zero respect. They barely say a word, practically toss the food out of the window, pull you up for next to nothing after handing you half of an order, argue with guests about simple procedures and all the while are playing around instead of doing their jobs. I'm beyond irritated that the one place in my town that I can rely on to have a short line likely just has a short line because everybody knows how horrible the service will be and that the food will be subpar. I think the one line I've heard from any of the staff more than any is the "Ok here you go" as the food is being launched into my hand and the girl makes 0 eye contact while running away before I even have a chance to say anything. The manager obviously isn't going to do anything as she just mopped the floor while the children all ran around bickering and playing around. She WATCHED instead of acting and I'm confused as to why anybody is...