Verizon — Local services in Durant

HORRIBLE SERVICE! HORRIBLE SERVICE! HORRIBLE SERVICE!

I went to this store today to get my new $900 Verizon phone that I purchased Monday in working order, since it did not call out, did not receive email, did not receive tests. However, that was not ment to be.

I was let in the store by a person with short hair and tatoos all over his arms. Later he told me his name was Luis, the store manager. He never did properly greet me or say hello or boo... Luis then asked for my phone number and spent the next 20 minutes getting my id, authorization number, reviewed my account information he asked for my old phone. Next, he spent another 20 minutes taking the SIM cards out of my old phone and new phone and switching them back and forth. Since he was not able to fix the issue with my new phone he had no idea what to do. When I asked him if he could call someone in support he said that since I didn't buy the phone in the store a fee of $35 is requested!

He used the land line office phones in an attempt to finally call Verizon support as I asked; however, his phones were not working, and he said emphatically that he would NOT call using his personal cell phone during work!

When I asked him what would happen if I filed a complaint, he asked me to leave. I went to the Verizon Store in Sherman and...

Went in Tuesday the 6th started out good then turned to pure hell. I paid my bill and talked to the man about phones so we decided to purchase two phones and two tablets well he took for ever then had to call someone else but still didn't get it done after waiting along time so I told him to cancel everything he had done and give me my money back he hands all the money back and I leave he called me when I was leaving and told me to bring the money back because he had completed that part so I did he gave my husband 2 of the receipts I needed but not the big one so I went in he called at me telling me he had gave the receipt then told me to leave the store or he would call the police because I told him I was on the phone making a complaint after me refusing to leave he found that receipt but still had a huge attude never had bad service in this store before but won't go back and when I called Verizon they told me that what he was trying to do would have gave us another 2 years on our contract that he never...

I bought a jetpack on August 15, 2019 several weeks ago that I bought from the Verizon Authorized Reseller that operates out of Durant, OK, Russell Cellular. Needless to say, I bought the jetpack based on the representation by the agent, who was a cute little blonde girl. A few days later, I went back and returned it because it was not operating as it was presented to me. I bought this solely based on misrepresentation. returned it on our around August 19. Now, it is September 17, I am looking at my insane Verizon bill just to find out that they never cancelled the line when I brought it back. The Verizon Customer Service Rep attempted to call the store several times in our 1 hour and 27 minute phone conversation but the store never answered, he said it just kept ringing. I got the problem resolved, but in my opinion, if you want to avoid headache and shady sales tactics, I would NEVER ever recommend buying anything from this store, just make the drive to the corporately owned...