Cold Stone Creamery — Restaurant in Durham

Do not recommend ordering a cake here. I ordered a birthday cake online. Had been in the store the day prior to see the cakes in the freezer. Ordered the exact cake I saw in the store for the next week. Ended up with this mess of a cake…looked nothing like online or what I had seen in the store. Circle cake, sliding around in a rectangular box. Had ice in the cake part like ice cream had melted, then refroze. 1mm of frosting placed overtop, which did not cover the ice cream inside, as it had melted through. Broken half cookies on top, with fingerprints in the frosting. I brought the cake back in the store immediately after taking a look at it. Was told by the employee he did not make it, he laughed, said they did not have anymore and did not offer a refund. Brought it home. It was inedible. I called customer service for a refund. It’s now two weeks later. Still no refund. I’ve been told by customer service to dispute it with my bank as corporate needs to release the funds and are not following through. Zero professionalism in store, customer service and no response from cold stone corporate to offer a refund. Poor quality of product. Do not order...

Absolutely terrible experience. We ordered a gotta have it (L) mud pie mojo and a gotta have it (L) nutter butter. We received the correct nutter butter, and a love it (M) mud pie mojo which really was the like it (s) put into the love it cup to make it appear bigger and we were charged for the love it size (m). The butter butter was not full after mixing so he took a scoop of the base and placed it on top and everything was dripping by the time we were done checking out even with a lid. The young man at the register could not get the card reader to work after multiple attempts and switching cards thinking it could be something on our end which it wasn’t. We Called the store when we noticed the sizing and being charged for a medium when we clearly received a small being appeared to be the correct size and was told the manager was not in and the store was being run by minors. Refused to give an apology no refund was offered and refused to give corporate number and began laughing. Disgusted with the lack of human decency and the...

Owner/manager was very kind. A woman who didn't realize my small child and I were waiting to order accidentally skipped past us and she wanted to purchase my child's ice cream as an apology. The owner/manager said to her that he would take care of the cost because he appreciated that she wanted to do a kind thing and comped the cost. We sat outside to eat our ice cream and the owner/manager brought out two additional scoops and a story for us. My child had gotten the blue cotton candy but there was a pink cotton candy for "Barbie". The man told us how his daughter thought the Cold Stone pink cotton candy wasn't the right "Barbie" shade of pink so he made a bright pink sweet cream - the 2 scoops he brought out were the pinks and sure enough, the cotton candy was more reddish and the sweet cream a perfect...