Potbelly — Restaurant in Durham

I would give customer service a 0/10. I placed an online delivery order in which my order was delivered to an incorrect address (it was not delivered to the address I provided online). After attempting to contact the delivery driver (received no answer) and contacting the store I was referred to contact doordash even though I did not place my order with doordash, it was placed via the potbelly website. Once I contacted DoorDash they again transferred me to potbelly in which I spoke with the same rep who was no assistance what so ever. She asked me to come pick up the order in which she will have it replaced however this was my lunch and due to the delivery taking over an hour to not even be dropped off to my correct location I did not have time to leave work and commute over 20 minutes to pick up the order I asked to be delivered. After advising the representative I could not make the commute I was told she would contact me back in regard to a refund or providing an accommodation for my next visit. Needless to say it is days later in which I have not received a call back. I love the food but the service is terrible, management or employees do not try to assist when errors like this occur, they have swept the matter under the rug. Now after placing an order that was a little over $20 I received nothing but bad service. Thanks for nothing. If trying this location I would recommend dining in, definitely not delivery. Don’t...

Before getting into the review, this place was kinda hard to find, my gps took me to Jared, but it was just right down the way.

The good: the sandwich was delicious and filling! I didn’t even eat my chips that came with the meal. Gave plenty of meat on the sandwich. I love how perfectly toasted it was! The employees were friendly and engaged in conversations with us and other customer, which is also nice.

The bad: the knife they used to close and cut the sandwich they didn’t clean or wipe off between uses. And then they put it right into the lettuce bin. So now there’s mustards and Mayo all over the knife and who knows what else. I got a cup of broccoli cheddar soup and it is SO THICK. I love broccoli cheddar soup normally but this was straight out of a bag. The soup also tasted burnt, which is a disappointment. The cleanliness behind the counter was a big turn off of wanting to eat at all

The other thing that took me by surprise is the price when I paid. We got 2 original sized sandwiches as meals (chips and drink) a kids PB&J and the cup of soup and it was 35$. I was definitely shocked by the price.

With all that said, it was good, but I will not be...

Let me start off by saying we love the Potbelly’s chain. The first time we visited was in downtown Charlotte and it was fantastic. This is a review of this location and not the company as a whole. The staff in Durham couldn’t be any worse. I have ordered here probably 10 times over the last 6 months or so and it is always something. Online orders they don’t read the special instructions yet all of their toppings aren’t on the menu. So no cucumber, no hot peppers on the side. We always order the wreck big and split that. Usually they don’t even restack the meat so they will only put ham on one side and turkey on the other end with the other meats across the whole thing. The service is incredibly slow and if you place an online order don’t expect it to be on time. Today’s was 5 min late and last time we were in there, we over heard them making an order 1 hr early. I believe this location has a huge management and staffing issue with only a couple of employees that can actually...