Orient Garden — Restaurant in Durham

I hardly ever leave bad reviews. I get excited trying new places and giving reviews after going. This place... has made the bad review list. Not due to the food. I never had a chance to get any.

I called and placed my order at 7:16. The woman placed me on hold for 8 minutes before taking my order. I understood she was probably busy with customers in front of her. When she came back to the phone she took my order and I kept having to repeat it and my name because she was talking to someone else. Not cool but I wasn't upset.

I got to the restaurant at 7:41 because she said 15 minutes.

I got there told her my name and what I ordered. She said oh it's not ready yet let me go check in the back. She went in the back and came back and another customer came in and she asked assisted them. Then she came to me and asked what did I order again. So I told her. She goes back behind the register and calls someone on her cell and talks for five minutes. Another customer gets there and gets there food.

So I'm sitting there thinking well damn I told her my order 3 times already it should be ready soon. But no another customer comes in whose food isn't ready and she looks at my face and when she tells the woman working she was picking up the woman said it's not ready have a seat. So her already seeing my face asks well how much longer do you think? She says "ummm maybe about 10 minutes.

I get up and walk toward the door to call my fiance. And the woman begins yelling "umm ma'am ma'am what did you order. This time she has a pen and paper as if she's about to write it down this time.

I told her to forget it because I've waiting for nearly 50 minutes after placing the order an hour prior.

Never again will I waste my time trying this place.

Terrible first and...

Horrible customer service!!! I have been eating at this restaurant for years. However, this evening was my last time ever returning. Tonight I treated my mentee to dinner at Orient Garden. After eating I went to checkout, but did not leave a tip on the table because I did not have change. While waiting to pay for my food I notice my server came and stood directly beside the checkout area. She stood there with arms folded appearing upset and looking like she was upset about something. After breaking a large bill and receiving some change I tipped the server. She immediately walked off. I found it totally disrespectful and unprofessional that the server came to the checkout area to wait for a tip. I do not understand at all why the server even thought I would not tip her or why she found it appropriate to approach me for a tip. I work part-time as a bartender and I understand the importance of tipping servers. I had no intention whatsoever not to tip the server. However, it is inappropriate to approach a customer to wait or ask for a tip. The customer service at Orient Garden was already less than satisfactory. This event has made me finalize my decision to discontinue patronizing the restaurant. The manager did not apologize for the server's actions until I stated my intention of no longer eating at the restaurant. Beware of the...

I used to truly love this place years ago. Their food was always great quality and clean and tasty. I love that the vegetables in the dishes are crisp and vibrant. The owners were always very nice to me and remembered me and my family and always had true conversations with me, especially the father of the family who owned the shop.

They’re still pretty good but I feel maybe they changed their cooks? Possibly? It seems their food doesn’t exactly have the flavor and quality it used to. I still go to them when I’m in town visiting family though because I do enjoy their food more than some other places near by.

I do wish they delivered sometimes but I understand that maybe that would play a part in altering other aspects of running the store. I do also dislike that they’re closed on Sundays. There were plenty of instances when I had a craving and then made my way there just to be reminded they’re closed on Sunday.

The location is pretty convenient, there is enough parking seeing as the store is in a shopping center. It’s a wheelchair accessible location. The inside offers seating for maybe ten groups of four and maybe three groups of five or six.

I’d suggest giving this place a try at least once. They’re clean and friendly.

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