Starbucks — Restaurant in Durham

This store needs help or it needs to be ran more efficiently. I am completely serious when I say I sat in line 25 mins before I even ordered. I ordered a Vinte iced carmel macchiatto 5 shots, upside down and light carmel drizzle, yeah I spelled that wrong and a vinte carmel ribbon crunch frap and Vinte black coffee. He called back my order and the screen was correct. I get to the window and it was a hot macchiatto and the frap was wrong. I ordered it with 3 shots of expresso, frap chips and double blended. There is supposed to be whip cream at the bottom and top, how it was always made at other store,I have never received it correct from this store.I haven't made them remake it because I didn't want to sit there any longer. There was no whip at bottom and barely any at the top. It had cookie crumble in it, I asked for frap chips and no crunch. It was already half melted, I saw my other drink was wrong and told him it was supposed to be iced and said he didn't hear that, the screen said iced. So I was expecting to wait for a new drink. They asked me to pull away from the window, there were already 2 cars in front of me that had to do the same. So by the time I got my drinks the frap was melted. The only drink that was right was the black hot coffee. I understand being short staffed. I work in retail and we are short staffed. They need to slow down and get the drinks right. $22 worth of drinks. As much as the coffee is it needs to be correct. So total time I was there was 40 mins. I am not joking or exaggerating the time. I am extremely disappointed. I may be driving back to the store I always went to on Guess rd. Like I said I understand being short staffed, that day there were alot of employees there, but the drinks and service are very disappointing. The wait at that store is usually 15-20 mins even with only a few cars in line. I know it takes a min to get these drinks made but it's getting...

I recently had an experience at the Starbucks drive-thru that left me quite disappointed and disheartened. Two days ago, I visited for my usual lunch order—drinks and food—and upon reaching the payment window, I held up my phone for the employee to scan my mobile app. Unfortunately, after she nearly eight attempts, the scanner repeatedly failed to read my phone despite its screen protector reflecting sunlight, which I noticed she seemed indifferent to.

In past visits, other employees had advised me to let them bring my phone inside to avoid such issues with scanning. Therefore, I politely suggested, “You may want to bring it inside so you can scan successfully.”

To my shock, the employee responded with an unexpected level of hostility, stating, “You don’t need to tell me what to do! I know how to do my job. I’m Helping you to make the payment go through so you can have your coffee.” This outburst left me taken aback and hurt. Ultimately, she then requested to allow her to take my phone inside to complete the scan.

Although I received my coffee and food, the negative interaction overshadowed my enjoyment of the order. I understand that everyone can have difficult days, but I believe it is important for management to be aware of how such customer interactions are handled by staff.

I called the store to express my concerns, and while the supervisor offered an apology, our conversation felt rushed and lacked the genuine attention the situation warranted.

I find myself hesitant to return to this particular location out of fear of encountering another unpleasant interaction for my daily coffee and lunch.

What steps is management taking to ensure that the customer service environment promotes positive interactions for their staff in the workplace, and will there be any training initiatives introduced to enhance...

This store is close to my work, so I have been ordering there often. Usually I don’t like to be the person who asks for modifications on their drinks. I don’t want to make anybody’s job complicated, but I saw this video of a iced brown sugar oatmilk that I’d love to try. It wasn’t even a lot of modifications, just adding a couple different syrups and cold foam. This drink was by far my favorite drink from Starbucks. I ordered in different stores and didn’t have any issues, it was definitely my comfort drink. This Tuesday (November 29), after a long day at work I decided to order this drink. I ordered online and went to pick it up on the estimated time. I could see the store was busy, so I just waited for my drink while I looked at the pet pictures in the wall, thinking about how nice my day was about to end. I guess I was completely wrong. I could see when the barista received my order because she acted soooooo annoyed, rolling her eyes and acting like that was the most inconvenient thing she would have to do. Not satisfied, she started to show off the cup with my order to her coworkers, complaining and saying “look at this shit”. I couldn’t believe it. She then decided to put my cup down and work on other’s people orders, while I just stood there and waited for some good 10 minutes. When she was finally done, she almost threw the cup on the counter. I left the store in tears. My drink was so unpleasant and I couldn’t even enjoy it. That’s definitely the last time I’m ordering anything from Starbucks. Not only from this store, but from any. I have my experience ruined, definitely don’t want to come back to a place where I’ll be...