Jimmy John's — Restaurant in Eagan

We were cut off by one of their drivers in a silver Toyota corolla that almost caused a 3 car accidents while he decided to zoom through a roundabout without even stopping for the other three cars ahead of him making all three of us slam on our brakes to avoid an accident, while he kept going and turned right into the store in warp speed, i called the store and asked to talk to a manager, the person answering the phone was really nice and asked me to hold as he get the manager on the phone, the manager(MAYBE) answered, asked what he can do and when I asked who I talking too(name) that's when It got interesting, completely refused to give his name asking why I need a name, explained that I need to know who I am talking to and like any business you call you should know who you are talking too and also because that driver was dangerous and could cause harm to someone and I would like to address it with their corporate office if needed , he got very defensive and said they do not need to provide a name to anyone and I told him that I will take it with corporate if needed and if I have too will notify the local law enforcement, he said I am making stuff up just to get a name. Basically if you are a store manager and refuse to give your name out, you are in the wrong position, you represent the store and that's a very bad representation. I will be contacting their corporate office on Monday when they open up and my ccomplain will be more about the business image they are giving out while addressing how dangerous and reckless their delivery drive was. I used to cater both of my business events from Jimmy John's, but I promise you that you want see a penny from me and from anyone I know . People like your manager who represent you company is giving a bad image about your hard workings employees . Hope the manager read this review and if he doesn't I hope that corporate reach out and coach him on he should handle talking to customers even if they are in the wrong.

Update: I got a phone call from the store number , it was the driver, asking about the location,

1. pls read the review above
2. have you done it so many times you don't even remember where it happened ?

Wow, that...

I’ve been a loyal Jimmy John’s customer for several years, but lately, my experiences have been disappointing at the Eagan location. Over the past few visits, there’s consistently been something missing—whether it’s the cheese I paid extra for, a bag of chips, or the side of Kickin’ Ranch. I never filed a complaint because each issue has been spaced out and felt too minor to make a fuss over. But now it’s becoming a pattern, and it’s frustrating that attention to detail seems to be slipping.

There have also been times I’ve gone through the drive-thru and was handed just a wrapped sandwich—no bag, no napkins, no offer to include them. It feels strange not to even be asked, especially for a takeout order.

What pushed me over the edge was my most recent visit. The woman at the drive-thru was kind, but when I went to pay with my credit card, she asked if I wanted to add a tip. That genuinely made me angry. I didn't say anything to her besides "No, thank you."

Tipping in America was intended to support servers earning less than minimum wage—not for drive-thru transactions where no additional service is being provided beyond handing over a sandwich. To have a cash tip jar hanging out the window and be asked "would you like to add a tip to your total" is too much. The tipping culture has gotten out of control, and this reflects poorly on Jimmy John’s as a brand because they must not be paying their workers a liveable wage.

Please do better. Double check orders before handing them out the window. "Freaky Fast" is great, but not when the orders aren't correct. Customers shouldn’t have to worry about missing items or being guilted into tipping for a basic takeout...

Delivery Review

If you feel like going out for lunch but don't want to go out or pay a minimum 20 or so (or maybe you also don't want to eat a whole medium pizza), try Jimmy Johns!

The least you need to order is a Slim Sandwich, which is just the meat and or cheese and bread. Please note that you cannot add sides to these sandwiches! Such as Mayo, Mustard and tomatoes (Meat cheese and Avo are okay). You can get Mayo or Mustard Packets though.

Assuming you already have a drink, a simple meal consisting of a sandwich and snack (chips, pickle, cookie) is at most about 8-9 dollars (not including a tip). Which I would say is pretty great for delivery.

I highly suggest you order online, if you can. It's much more convenient than using the phone, for both ends. No really, it is much easier for everyone.

I've ordered every now and again in the past year and not once has the order been incorrect (It was always a small order but still). But please try to be understanding if the order isn't freaky fast as you expect, there is usually some reasoning behind the counter that backs up it's 'meh' speed. Remember there is 3 ways to order, Walk-in, Drive-in and over the phone/online so you can imagine how hectic it can get.

So if you can be a patient, laid back person, feel free to order from this Jimmy Johns.

If you're the type of person that ALWAYS expect AAA+++ treatment 120% all the time no matter what the circumstance ("I don't care if you store was on fire, my order was 5 minutes late! Give me free stuff!") then maybe you should take a chill pill and...