Taco Bell — Restaurant in Eagan

ZERO STARS!!!! Drive Through so called "service" around 6 PM until Close is absolutely horrible, a huge waste of time and especially of your hard earned money. My order was extremely simple and the staff completely were absolutely careless, disrespectful, no customer service, failure to listen to a simple order a 4 year old is capable of comprehending and completely treated me with utter disregard through their own mistakes. All I order were two grilled beef burritos. Because they failed to pay attention, they gave me steak (As if they ran out of Beef and failed to mention it to me, so that I can go to a different store, but instead decided to cover up "managerial" failures to do their job and hand out the wrong order to begin with). I turned around and went through the drive through again (second time) and clearly specified to them that they gave me the wrong order and corrected them that it is supposed to be beef. They told me to pull up to the window. I thanked them (assuming they were correcting their mistake), and I received a new order. I intentionally pull into the parking lot across their store. Opened up the burritos to check and NO BEEF at all whatsoever! The Food was cold and no heat in any of it (OSHA and Safety Standards VIOLATIONS!) I read the reviews on here about this place and it's burritos, and yes! the reviews were right! It TASTED LIKE VOMIT, after taking a small bite. I spat it out and threw everything in the trash.

Corporate: If you have any concerns of your customer's safety, customer's extreme poor services and your lack of so called "leadership" in your store, then you will take action to do something about this as it has obviously been a huge problem with this nightly crew staff and especially the safety of the customers, unless you're waiting for the problem to become even bigger than what it already is turning into a law suit (which will explode into millions worth of charges by OSHA and Settlement Payouts), which is very easily avoidable, by first taking disciplinary actions against the carelessness of those wearing and representing your company logo so that those who make your revenue possible do not get shunned away from the wrong people representing...

Absolutely THE WORST customer service I've ever received, not only at Taco Bell, but in any establishment I've ever been to. Where do I start??... the employee standing in the door, making it impossible to get into the restaurant... And then giving me a dirty look & not moving when I said Excuse Me... said employee telling the other employees that even though she was suppose to clocking in that she was going to give someone a ride so she'd be coming in late...the only cashier working leaving the counter & walking outside with the other employee who decided she was coming in late - I was almost at the counter, she watched me squeeze past the one blocking the entire doorway, she knew I was there....standing at the counter for 4+ minutes twindling my thumbs, waiting for someone to take my order (Thank you drive thru guy for finally taking my order).... The cashier coming back & not caring at all that she had customers at the counter.... No apologies. No nothing. As a business owner, I cannot imagine ever running my business that way - I'd have no...

There is no customer service anymore. They should really just close down the indoor ordering services and only allow drive-thru if that's all they will pay attention to. We waited over 20 minutes for our food while over 10 cars came through the drive-thru and were helped immediately. If you're standing at the counter, you are completely ignored thanks to the insertion of the order kiosks (something plaguing all fast foods lately). Unfortunately when we got the food, some was way overcooked and cold.

There is plenty to blame on corporate for having installed kiosks that limit the amount of interaction, and therefore, customer service, while inside these establishments. Whatever training is provided to all these fast food chains seems to be universal to now ignoring the actual people in the restaurant and relying solely on the computer to tell you what orders to fill.

Very...