Jack in the Box — Restaurant in Eagle Pass

I went through the drive thru because their indoor dining is always closed for some reason, ordered a normal cheeseburger meal and told them to not add any mustard on my sandwich and once I got my food my side was wrong, the drink was wrong ( and watered down), and their was mustard on my sandwich. I called the manager and he could not help me because he did not speak English, the manager then told me to wait and I did for about 10 minutes but I guess he forgot to put it on hold because I could hear him in Spanish getting after his employees and cussing at them. So I hung up and called again but this time someone else answered, a regular employee and I was told to come back the next day for a replacement meal and again the same thing happened today, I told them no mustard and what do you know, I get mustard on my sandwich. I want to like this place because I believe Eagle Pass deserves new places for its citizens but the people they hire need to get...

The reason of my review is simply because Jack in the Box Hours claims it's open 24 hrs. Well, we just found out tonight 10/08/2023 to be specific Saturday that it was closed @ 12a.m. well, at least we were told by an employee. 2nd. The employees are very young and they are rude. Don't know anything about customer service. The owner of this place should pay more attention to who they hire because if they keep it up and this place will go out of bussiness. By the way, they act clearly shows that they didnt get the right orientation. They had a line of 6 cars waiting on the drive thru without realizing it was closed. Hopefully, the owner takes in consideration...

Great Service FAST, VERY FRIENDLY WE CAME WITH KIDS IT WAS TOTAL OF 9 of us and the service was great, Super friendly and I felt great because the two lady’s in service were AMAZING !! Usually we go somewhere and right away reps get upset because it’s a lot of us BUT THIS JACK IN THE BOX IN EAGLE PASS #3468 WAS AMAZING AND NEVER FELT SO WELCOMING IN A FAST FOOD PLACE like this one !! VERY CLEAN ALSO 09/12/25 @ 7:00 pm ( because I forgot the name of the two lady’s in front but they were AMAZING DESERVE 100 STARS!!...