We frequent this local place a lot. It’s usually just my husband and I on date night, sometimes the whole family. Food is usually great, customer service is petty. Two years ago we had a private brunch after the baptism of our 8th child. We invited folks we had never been out with before and we were anxious to be hospitable. The brunch foods (which admittedly I’ve never had before) were ghastly and inedible. Everything was 30 min late, the egg bake was undercooked, the sausages were not the slightest bit browned, The pancakes were pale and gooey. I didn’t realize till we got home later that we never even received our breakfast potatoes. We were all so hungry, and there were 20 children in attendance so we ate what we could. Our new pastor was with us and I was so embarrassed. I wasn’t even going to say anything to the manager, but when I realized the potato thing, I gave him a call. We had a nice chat and he said he was going to send me a gift card. He did, it was for $100. I was underwhelmed, as our bill was almost $500. You could argue that we ate (some of) the food, but even if we had walked away without paying, nobody would have wanted that food even for free.

Last night we were there eating dinner. My child ordered the kids sundae for $2. I pointed at it on the kids menu as we ordered. We’ve never gotten a sundae there, and I was surprised it was so big! When we got the bill, we were charged for an $8 sundae. I didn’t even know there was an $8 sundae. Long story short, the manager refunded us for half the sundae. I had to laugh. We’ve had entire meals refunded at other establishments for much less than a mistake that was 100% the servers. Like just charge us for what we ordered and we’ll be good.

So I’m here writing this review because the difference of a kids sundae (what we ordered) and a regular sundae, compounded with our ghastly brunch experience that left an unpleasant taste in my mouth, is what has led us to permanently resolve to find other restaurants to frequent.