Dunkin' — Restaurant in East Hartford

Slow, slow, slooooowww.... First time I've been to this DD, as it never seems open... Walked in. 20 minutes to get a coffee, sandwich, and hashbrowns. Waited almost 10 minutes just to give my order... was told three times, by three people - one was leaving - that someone would be with me "in a minute". No one else in the store, maybe two cars in the drive thru. One person was fiddling with what looked like a cocoa powder dispenser, the one other person was wandering around like he didn't know what to do. Waiting at the pick-up area, asked me if I was waiting for a drink... my order was up on the board... then asked what my order was. Finally got the coffee; another car showed in the drive-thru. All the orders, including mine are redlighting by now. Another employee is quickly putting together food, but I guess it was for his break, because he put it together then dissapeared. Guy is still wandering back and forth, took another walk-in order. The first employee finally tells him to make a couple of the sandwiches, including mine. He moves SLOOOWW, getting one thing at a time.... I'm sipping my coffee - not the best, but also not the worst, I'm not in a rush today. Both employees, when they pass, apologize for the wait.... I finally get my order. It is correct, but the hash browns taste old. This Dunkin' is going to be in trouble if it continues this way; and explains why it never seems open - no customers, or very few - will tolerate this from a "fast food" place that prides...

This is the WORST dunkin in East Hartford !!!! Words cannot express enough how much this Dunkin’ and the customer service at this location SUCKS ! Time and time again I’ve tried to give them a chance over the years since they’ve opened and EVERY SINGLE TIME I have been disappointed. That’s a long time to be disappointed. My coffee and orders are always wrong, every single time it never fails to amaze me. The lines in drive thru no matter the time of day are too long and when there isn’t even a lot of people they still take forever. The teenagers that work there have no work ethic, customer service skills and everyone from the management to the basic crew members speak, sound, and look miserable ! They will make your order like they don’t care. Don’t even let me talk about front counter. When you walk in because the lines are so long in drive thru, someone will take your order, then disappear and there’s no one making it until 2 minutes later when they realized you’re still standing there. Shut this place down, or clean house because this dunkin needs to do BETTER. I’m never going to this...

So I went through the drive-thru bacon egg and cheese on a croissant in two Donuts one Boston cream and one jelly with powder. After about 3 or 4 minutes she comes to the window and gives me my two Donuts which I just put on the side seat and she goes what are you waiting for and I'm like I forgot it's been so long you don't have it on your ticket I said it was a bacon egg and cheese thing she said well we'll put that on now for you. So like 4 minutes go by and she opens the window and she goes would you like another free donut and I'm like well you haven't given me a free donut yet but no I wouldn't I just want my sandwich so another 5 minutes goes by now I've been at the Dunkin Donuts Drive-thru window sitting at the window for 14 minutes. I drive home eat my sandwich open up the bag pull out the donuts were wrong. Lake Howell it's Donuts in freaking egg sandwiches. This ain't even the first...