Dunkin' — Restaurant in East Lansing

The cashier wouldn’t let me adjust or change my order BEFORE I had even paid. I had changed my mind about an item and asked that it be removed because I no longer wanted it. The cashier told me “we already started making it we can’t do that.” I said “I haven’t paid yet. I don’t want it. Please, take it off.” He said “no, we can’t do that.” In a spirited debate, he adamantly claimed “The customer is NOT always right.” I reassured him that I would not be paying for an item I do not want.

Abysmal...

ordered on grub hub. received my large latte that contained more air than a bag of chips. i know steaming milk causes foam. i know the liquid is not going to be up to the rim. although, 5 oz of liquid?? in a LARGE?? this isn’t the first time they’ve skimped, it sure is the worst though. i will not be going back. if i wanted to pay for air, id go on a cross country vacation, not...

I want to take a moment to recognize [ “K“an amazing employee”] at this Dunkin. Their customer service was outstanding—she was friendly, quick, and made sure my order was perfect. Even during a busy rush, she kept a smile on their face and made the experience enjoyable. It’s not every day you come across such dedicated and kind employees. Thank you for starting my...