Student Book Store — Local services in East Lansing

I went in this store to purchase a textbook this morning. I knew what I was looking for and the aisles are clearly labelled so I told the first attendant that I did not need any help. I was on the phone, talking quietly as to not disturb others, just finishing up a conversation. As soon as I stopped at the section I needed, a second attendant showed up and literally stood two feet behind me and watched me. They just stood there quietly and did not ask if I needed any help, just watching. It felt very awkward, especially because I was trying to end my phone conversation and this person was just there listening to me (and watching). I clearly was not trying to take anything, as I had went out of my way to ask the bag checker when I came in if I needed to leave my purse there to satisfy their security policies. Even if you are watching to make sure books are not being taken, I'm going to need more than two feet between us. I felt like my personal space was invaded. When I called the person whom I was talking to back to apologize for ending our conversation so abruptly, they mentioned that the same thing happened to them and their mother, when the two of them visited the store just a week or so prior. Very off-putting. In the end, they had the book I needed but I decided that I was going to purchase it from another seller because of the poor customer service.

TL;DR I was followed around the store, very closely, which ultimately resulted in me deciding to buy the book I needed from...

EXTREMELY RUDE! I was in shock of how they treated me, I walk in and I said hi to the cop that was standing by the desk and she was like give me your bag so I gave her my bag and she threw it in the cubbies! I had my phone in there! I go to look at the clothes and everything is super over priced and I didn't know I came when it was closing because it was my first time coming there and a different lady came up to me and she said can I help you? And I was like I'm just looking for small shirts and she was like well we're close now and I was like ok.. well do you know any places that have msu shirts and she was like here and started handing me a bunch of small shirts and I was like no I'm just going to go to somewhere else and she was like ok bye. NEVER going...

This is place is dark... Books are overpriced and the refund policy is stupid. I bought a text book that cost 340$ and I wanted to return it on the next day since I got the Ebook code. Then the cashier told me that I can not refund the book since they have a policy saying books are not refundable after the first week of school WHICH IS THE DAY BEFORE I BOUGHT THE BOOK. Then I asked is this policy written anywhere? They said yea we had a poster in the back corner of the store :)

I wasn't told about the policy when I bought the book and I certainly did not notice the "poster" at the back of the store. By the way, if I sell the book back to them, they would only give me 150$

God I really wish there are other ways to let people know this book store is...