KFC — Restaurant in East Moline

I ordered DoorDash from this location twice in 1 hour. The first time they gave my driver the entire wrong order, which yes is 50% the drivers fault for not checking the order, but is still 50% their fault for giving him the wrong order to begin with. Second time, they mess up my mashed potatoes. I asked for no gravy and they both came with gravy. So, after having already worked a 9 hour shift of my own as a manager at the fast food place I work at, I had to leave my house again just to have my order rectified.

When I arrived the manager was impatient. I explained the situation to him, and not only did he try and deflect the blame solely onto DoorDash, he rolled his eyes when I handed him the receipt and the food they messed up and asked that it be fixed. Refused a refund, despite the second mistake being solely on them, and the mashed listed they gave me were cold. Once I warmed my food up (which I shouldn’t have had to do to begin with) it was alright. Would have been serviceable if it had been right the first 2 times $75 in total wasted on this place. I wish chic fil a was open on sundays, this could have been avoided. Will not be returning ever again. Will be telling everyone I know to avoid...

Food poisoning. Will not be returning. Awful customer service.

Was in the drive through for 20 minutes with no one at the window so open drive through. Was eventually told my order would not be placed and that because their screen was full of online orders and pickup/Grubhub orders that mine would not pop up on the screen. I will be calling when the general manager returns from “vacation”. I understand people are short staffed but you can’t prioritize one type of order and not take additional orders from those that are waiting to place their order.

I have managed 2 restaurants in my short lifetime and losing 10-12 customers(vehicles - averaging probably $20-$30 a car) due to no drive through movement is a lot worse than making someone that hasn’t even arrived to the parking lot wait a few minutes while you finish up their order.

If you have issues and need someone to help manage your staff I’d be willing to stop by and point out some inefficiencies assuming you choose to make some changes...

DO NOT I REPEAT DO NOT EAT HERE! I came thru the drive thru ordered 2 mac and cheese bowls and a famous bowl okay get it home mind you I live in Moline but work in east moline so came to this location after work well after spending $28 I get my food home and all the "POPCORN CHICKEN" is rock hard over cooked or they just fried the breading? I'm not sure. Called and was told that if it's been eaten out of I can't receive a refund lol what a joke I live about 20 mins away I have all the hard "chicken" that I should've taken back smh this place is a joke I will never give this location my money ever again and if you choose...