New Taste Good

I ordered fried rice with chicken along side an order of boneless spear ribs.. when my order first arrived I ate some of the rice with ribs then a few hours later I decided to finish my food… and there was a very long strand of hair.:: I immediately called the restaurant back and the lady answering the phone was very defensive and told me well it’s been 4 hours since you ordered so I told her she needs to do something because there is hair in my food (just the pork fried rice). She agreed to have a delivery driver replace it so I went ahead and put the food in the trash only for her to call me back an hour later asking for me to send her a picture. I told her the food is in the trash and it would be impossible to go in the garbage being that it was one piece of hair… she got very aggressive and loud with me stating she isn’t able to replace it or anything because I don’t have a picture.. I told her if she had told me that from the beginning when I first called to notify her I would’ve taken the picture immediately… she then went on to say a lot of people call and say they have hair but it’s an accident this place seems very unsanitary and they do nothing to resolve any issues.