Burger King — Restaurant in East Orange

The ABSOLUTE WORST CUSTOMER SERVICE. ERSKIN IS HORRIBLE. PERIOD‼️ Understand that I rarely ever make reviews for a restaurant but this experience was beyond unprofessional that I decided to make this one. I placed an order from DoorDash for this location today at roughly around five. Not only did it take over an hour to receive(not blaming Burger King for that again I used DoorDash so that’s on them). However, the service that came from the manager Erskin is where I draw the line. I’ve worked in management for over 10 years and 2 years of that was working as a manager for guess who... Burger King!!! So I know the standards for how you speak to customers and yet I question if this man has had ANY training when it comes to dealing with the public. After having to call over 7 times because I couldn’t figure out what was taking so long with my food(glitch on the DD app so I figured calling the restaurant would give me an idea of possible E.T.A.)I was greeted by a condescending, combative “manager” who felt that the best way to answer my question was by taking a demeaning tone with me and talking down my concern, to the point of being downright short with me and hanging up while I was still speaking. Furthermore, I then received an order that still didn’t even have what I paid for and was cold. To most this may not seem that serious but for a business and from someone who formerly worked for the company-this employee is THE WORST EXAMPLE FOR THE COMPANY. I will be following up with corporate along with speaking with the manager directly. If this is the example of the service from this location-I’m positive that I will NEVER go here for...

I don't like this place today I got two coffee the lady was like u have to pay extra for the cup because it's 80 cents I was like I didn't ask for extra cup then when I drink that coffee it taste like water my husband coffee was disgusting I felt embarrass because I told him let's go get some coffee in burger king they are best now I am embarrass of what I told my husband he was right it's disgusting the employee is not polite I had to throw my coffee in the garbage. Yesterday I brought a whopper I saw hair on it I called to talk to the manager they hang up on my face I am not coming here I am going to the one in West Orange disgusting burger king I had no choice but to give them a star but if I couldn't give a star at all i would be happy because I don't recommend this restaurant to buy food if u want to buy a good food go to macdonnal or the burger king...

Come on guys did you think I was going to give Burger King a four or five star it's a fast food restaurant unless it's Chick-fil-A they're never getting more than the three star and Burger King their food is not even the same as it was 5 to 10 years ago the burgers are smaller they're dryer they're not made with that love that they used to be made with the staff is more ratchet ghetto than ever they either don't speak any English or they want to fight you and that depends on which Burger King you go to in what city and what area sadly Burger King should have a better program for trading staff to not to be so ghetto and rude but other than that though the double cheeseburger was okay fries were a little dried salty and the vanilla milkshake was a little bit too sweet nothing like Wendy's but better than nothing would you starve it after a nice...