Arby's — Restaurant in East Ridge

Y’all have got one of the best meals ( The Gyro) and the WORST customer service I’ve ever seen from a manager. I came in last night to get my usual and the Dr Pepper was out so the manager trainee went to change and them came back to tell me it was changed. So I go to get some and it’s clear. I understand that you have to wait a couple minutes before you try it and I did and it was clear. I go back up to get someone’s attention and right when I’m about to speak to the manager ( I didn’t know it was her at the time) she says “here I’ll give you a new cup” and I was like “no it hasn’t been changed yet” as I’m trying to show her my cup with it being clear. She got an attitude and this point and said “well the just told me it was changed” and walked off. So the trainee goes back to fix it and she’s been back there for a few minutes so I figured they changed it and just for got to tell me. So I see the manger again

coming up and ask her has it been changed she yells “ no ma”m and walks off again. And why this is happening my friend is waiting for her food as it sits getting cold. The trainee came back to tell me it was ready while I’m about to just go ahead and get a refund. I wouldn’t go back here until Maggie your 2nd shift manager trainee is hired and the other ladies is gone. Hire more people like Maggie and screw the...

Probably the worst service I've had from a fast food restaurant. Cashier/ order taker was rude and very cold to us. We were very polite in telling her we had 2 orders. She seemed frustrated and proceeded to take our orders My sister asked for a meal but then told her she didn't want a drink. She responded "well you don't want a meal". I was a little baffled that we had not been rude to her. I ordered a kids meal with apple juice. She forgot to separate the orders so that made her even more rude. The chicken tenders I received were COLD not kinda warm but cold as if they had been in the refrigerator. We came back because I couldn't eat those. Told her on the mic as the inside was not opened she simply said "pull up". She walked away from the window and sent the MGR TRAINEE Jeremy to the window as she knew she has been rude, rushing us and simple acting as if she hated her job and was ready to leave. It was 9:15pm but no reason for rudness. Jeremy didn't apologize and simple said they are hot. Fast food service has gotten so bad now. I think owners and managers simply want a body to work. Good service does not exist. The "red head"cashier with glasses as I didn't get her name. I will...

My review is based on ur current so called management like Stephany and upper management Lauren there attitude is so out of control!!! Yelling at there employees in front of customers! Having such disrespect for ur employees! How do u account for that behavior! Or keep good employees from just quitting because of not being treated with respect!!!!! Letting that power of being a manager go beyond what they should!!!!! Why is it so difficult to try and talk to Stephany about arrangements to have a day off because of a doctors appointment! Or having to do any important date! She gives u a lecture in front of customers! That to me would be completely disrespectful! How can she even be a manager with a really bad attitude like that! She is a lot of reason why a lot of ur employees have just up and quit! Because of her lack of respect! Plus she has been extremely rude to customers! To where the customers have complained to other employees because of her complete disrespect to them!!!!!! Maybe u should think about that!! Ur gonna keep having more and more employees just quit because of the lack of hours they get and how...