Pocono Bagels and Deli — Restaurant in East Stroudsburg

Went in on a slow Saturday afternoon and we were the only people in the store. We were asked if we placed an order online and we stated we had not and asked if that was ok. The woman at the counter simply turned her back to us and walked into the other room. Meanwhile, the other two employees never even turned around to acknowledge us. After a five minute wait in complete silence, the rude woman walked back into the room and still did not speak a word or make eye contact with us. I turned to my family and said "let's just go". As we started to leave, the large aggressive man screamed "BYE" without missing a beat. When we got to the door, the woman finally said "Can I help you?" I asked if she was the owner and she said she was the "partial owner"- but I do not know any business owner who would let three paying customers (who have been going to this establishment for over 15 years) stand at the counter without so much as eye contact or a greeting. We have been in the restaurant industry for over 40 years and know that most establishments would have employees fired for acting this way towards customers. We have worked for multi billion dollar restaurant chains, country clubs, and family owned establishments and NONE of those places would tolerate such childish and unprofessional behavior-especially by "fully grown adults". The food quality and customer service is an absolute disgrace (our bagels were burnt last time- but we still returned to support small business). The most saddening part was this could have all been avoided if someone had just said "hello, we will be right with you." We went to Hot Bagels on Milford Rd and were greeted and treated like paying customers AND their food was superior. The staff at Hot Bagels, while half the age, were FAR superior in their customer service abilities than those at...

I’ve been going to this store for over a decade. I guess they changed owners because the food is disgusting and the customer service is worse.

We got ignored by the staff because we did not place a phone order (there was no sign on the door or else we would’ve called). The woman asked if we placed a phone order (didn’t say hi) and when we said no, she walked away. We literally stood there in silence for several minutes before deciding to leave and try elsewhere. As we walked out, this EMPLOYEE SCREAMED AT US. This large man screamed at us because we were walking out of a store where we were being ignored.

What these employees didn’t know if my dad had died of brain cancer a few days prior and we were getting food after the funeral. We were already all heartbroken and distraught and just wanted something to eat after a stressful and emotional day. We did not need or deserve to be ignored and then screamed at when we were just paying customers who were sick of standing at the counter without being acknowledged. Don’t waste your time...

Pocono bagel : been coming here me for years . Never in my life did I experience such Unprofessional rudeness from Pattie and another co- worker. when I called earlier and advised her the roast beef I received this morning at 11:30 am was well done when I asked for rare . She immediately became defensive and argumentative and refused to apologize to me …I asked to speak with the owner and she said come back 1 hour I waited an hour and came back the manager was still not there I had showed them the roast beef they refused to make me a new order said I AM NOT DOING IT !!and in the glass case there was roast beef which was rare not well done which I had received . I told them they have two options either to give me a refund or make me a new one and they refused to make me a new one so they went ahead and give me my refund. I have yet to speak with the owner in regards to these two rude employees so unprofessional. Whatever happened to the customer is always right. They both need to take customer service...