Caribou Coffee — Restaurant in Eau Claire

Caribou coffee and treats are delicious, as always, but I avoid this location like the plague. There are very few parking spots, and if there's a line for the drive-thru and you were "lucky" enough to find a spot in front of the store, good luck getting out. I sent my son to run in for coffee while I parked outside thinking he could get in and out faster than the line for the drive-thru. HA! We then waited 10 minutes hoping for a break in the drive-thru line so we could actually pull out of our spot and leave. That break never came, and we'd be there yet if I out of desperation I had not squeezed between the other parked cars and the ones in the drive-thru line, forcing at least one person to back out of the way. If it's a busy time of day for coffee, I recommend you go someplace else unless you are an extremely patient person in...

No exaggeration, 4 out of 5 times they get something about our order wrong and we order coffee of the day and basic espresso drinks. We stopped going to this location for a long time because of that but decided to give it another try over the weekend, same problems. Customer service is consistently poor as well; most of the employees obviously prefer speaking to each other or their friends sitting at the counter rather than customers. Lastly, if you walk in, it might be awhile before you are greeted and even longer before you are served. The drive-through customers definitely get priority. I understand the challenge of serving both drive-through and walk-in customers but they rarely even greet walk-ins, you just stand there waiting. I also wonder if employee incompetence is the reason the drive through takes so much time...

I just stopped here today (the drive thru on Clairmont) I was so excited to get a couple bagels. It was super fast and I was excited about that. A couple miles down the road I realized I got the wrong kind of bagels and they didn’t have any of the cream cheese I ordered. I figured I would call when I got home mistakes happen. I then realized I had no receipt to even confirm my order. I tried to call them after searching for their number talked to a man that works at the one on the campus, he was super friendly and not surprised by the information I told him. I then called the correct store and it rang a good 25 times and still no answer. I have had co workers tell me they had problems there before but I always give new places a chance. Not a...