Panera Bread — Restaurant in Eau Claire

Visited this new location for the first time today around dinner time. I was very impressed with the friendliness of staff. This Panera location is so much better than the one on Keystone Crossing in Eau Claire. The Keystone Crossing is constantly missing ingredients in my order even when I ask for extra it’s always missed. This location didn’t miss any ingredients and they gave me the extra I paid for! I’m not sure if it was the manager maybe?, but the man that was working behind the pick up window for dine in was very pleasant. Also made sure I had the extra that I paid for even though it was really busy. Place was kept very clean! This will be my go to location for Panera from now on. I wish I could leave a review through the email that gets sent asking about the experience but their reward system was down. I’m assuming that’s why it didn’t generate a link to...

Maybe this place is still experiencing new growing pains, but it is completely unacceptable to wait 15 minutes in line for coffee when there are only two cars ahead of you. Those 2 cars were waiting for food yet no one thought they should move them ahead into the two designated areas further ahead where they could wait for their food while serving other customers.

Also, if you are a sip club member, when you try to customize the free drinks you get as part of the club you can’t add basic cream or sweetener. There’s no option in the app for that. That doesn’t really have anything to do with this location, but it still is a...

first time ordering online - created new account

no text notifications when order was ready, no email for signing up an account...no way to check order in account to see if ready....no email stating ready. Waited 20 min then went through drive thru - order had been ready for awhile. NO silverware to eat salads. 2 Sandwiches the meat was all in the middle...not spread out. If I wanted bread I would have just ordered bread. salad was to have romaine lettuce......got iceberg only WET and soggy - water in containers! I am very disappointed Panara...