Caribou Coffee — Restaurant in Eau Claire

Left a message for a manager never responded. I used a credit card there and I was charged 6 something and another charge appeared for 6 something as well for Australia national?? My card hasn't been used in months and only at that Caribou location. Fraud caught it luckily and canceled my card. Right before Xmas. They used a handheld scanner for the card. I told the bank they know where the Fraud happened. Management needs to look into this. No other way anyone got this...

Are they supposed to let you know about a free drink if you have enough points or if you're there on your birthday? And I forgot to get a free drink on my birthday, but then I remembered and walked out with one, and then I was told I have enough points for...

A hot black coffee was literally room temperature and an iced mocha was hot and when I brought it up to them they acted like I was the crazy one. They remade it but they should probably look for another job where attention to detail and comprehension...