Starbucks — Restaurant in Eden Prairie

I ordered a venti iced chai tea this morning on my way to work through drive thru. The employee greeted me (which I have to say was a change compared to the other times I’ve gone through drive thru at this location) and must not have heard my entire order asked me to pull forward to the speaker. I told her I was and she said she couldn’t hear me and to speak up. I did. It seems depending on which location (I typically go to this location or Lakeville off 46 and 35W) I go to, some make it where I can’t even taste the chai in the drink and it’s milky tasting. So I do ask. I pulled up to the window, the lady handed me my drink. I paid and then asked if I could get a small cup with two extra shots of chai. Her response was on the rude side. She said “why didn’t you ask for that when you placed your order”? I said “I did”. Me - I asked again. Her - “we can’t do that”. me - “since when”? “I’ve done this before” her being a little short with me - I have to ask a manager. Waiting…waiting…waiting… finally get an answer…my manager said “no”. If I order a drink and can see what the coloring looks like and already know I won’t be able to taste the chai….what is the issue of handing a customer a small cup with the extra shots they requested? Anytime I ask I have NEVER had an issue. I’ve been offered to have it remade. I say no. I’m happy with a couple extra pumps and go on my way. Would they have rather I ask to have them remake it and have the customers behind me wait longer? What...

I usually don’t write reviews about huge chains like this, but they left me no choice. I’ve tried coming here multiple times over the past couple years and it’s more than just bad luck. Every single time, quite literally, there’s been a problem with my order. Even times I’ve gone with friends, their orders have been consistently incorrect. Im wondering if there is just no training involved at this specific location for some reason? Or no manager present? Half of the time I’ve been there over the years, they’ve had to re make my order 2 or more times. I am always very polite and clear in what I order, which is not complicated AT ALL. They just don’t seem to understand, don’t pay attention or don’t really care? Not sure. I could go on about the ridiculous mistakes made there but I won’t waste the time. It’s the worst location I have been too, and I’ve given it 2 years of chances. Seems to be all young kids who seem spaced out and not engaged or present which is unfortunate. It’s on my way out to the barn I keep my horses at and I can no longer stop there, I have to go way out of my way. Maybe some sort of upper management (because there doesn’t seem to be any at this location) will see this review and maybe help? I’ve come across many others who have had this issue but continue to go to that location because it’s the...

Visit on January 25th. I ordered a pistachio latte with almond mild around 9:30 in the morning, I get my drink and notice the first sip is bland, no flavor then my next sip contains whip cream. I take the lid off and confirm whip cream is on top. I then try calling the store multiple times, no answer. So I drive back and ask if the pistachio latte includes whip, I'm told "no". So, I order another pistachio latte with almond milk. At the drive through window I explain to the woman that my previous drink was bland and had whip. Then an older man with white hair comes up to the window to argue with me saying "the first one didn't have whip, I watched her make it" I stated yes it did have a dollop of whip like someone stopped or scraped most of it off and the drink was bland, no flavor. For $6.80 I want my drink made right and I certainly don't want to be argued with! The Starbucks return policy is they will remake your drink to your liking, so tell me why your staff is arguing with customers!? I understand staffing is difficult during this time, but seriously train your staff to adhere to policy and not become belligerent with paying customers. As long as this group of staff continues to work there, I will no longer be a customer. Prior to the the service and accuracy was mediocre, but this was...