Dunkin' — Restaurant in Edgewater Park Township

This morning I went into the Dunkin’ Donuts and I ordered a signature latte with oat milk. I said oat milk twice because I figured she didn’t listen to me because she wasn’t paying me much attention when I received the drink. I looked at the tag and it said oat milk so I proceeded to drink it and immediately as I drink it and swallow it I realize that this is not oat milk I went to the counter and I said to them hey this is not oat milk. I ordered oat milk. She held it in her hand, looked around spoken a different language so the gentleman who made the drink and said something with oat milk she proceeded to make the drink herself he giggled. She giggled as if it’s funny. This is very rude. I don’t understand what is so funny about the situation. She makes me the drink. She handed back to me. I tell her about how I feel calmly. Hey, I don’t know what’s so funny but I have an allergy. The regular milk is gonna affect my stomach. That’s why I ordered oat milk. I asked you twice When I walked out of the store with my daughter. A lady who was in there, came up to me and said the minute you walked out the door they started laughing like it’s funny. I’ve had continuous issues here. I really think that you should maybe report it because there’s nothing funny about someone having a food allergy. I’m going to bedealing with this further completely....

I went through the drive through and went through a very negative experience. My car window can’t open due to electrical issues from a flood so I have to open my door. As I did this, a lady in pink stood there, staring at my car and me then giggled/smiled before opening the window and in a condescending tone told me to pull up my shirt when my top was more than fine and also my business. Due to the condescending tone and giggles at my car door I already knew it didn’t come from a kind place. I was told to pull up to the door for hash browns and a girl came out, literally shoved it in my hands and left. I tried to say hello and thank you but she had a weird look on her face like she was holding in a smile that I could only assume was about the encounter at the drive thru and usually she’s kind. I don’t appreciate this kind of experience, I’m not judging anyone’s looks or forms of transportation when I’m ordering a meal. I’ve done this job before and it’s really not hard to be kind and professional. Leave the miserable attitudes at home. Literally just trying to get...

Not only do you have to repeat your order 3 or 4 times, they often get your order wrong on top of it. Pretty awful service but it's close to my house. Edit- went here last night and was told the sandwich station was closed so I couldn't order food. This was an hour and a half before closing. This morning I ordered a sesame bagel with veggie cream cheese and received a cinnamon raisin bagel. But in the girl who was taking my order's defense, she was talking to another employee while I was trying to place my order and not really paying attention to me. Again this place is awful and I don't recommend going here. Figured I would give them another shot since I haven't gone there in a while and drive way out of the way to a different DD. Ordered a xl coffee light and sweet and got dark (milk instead of cream) and like 2 sugars. Also I ordered a large iced tea UNSWEETENED and was given a sweet tea. Again this place is...