Pa De — Restaurant in Edgewater

Pa De does not support freedom of speech. I have been ordering from them since I moved to Edgewater over 4 years ago and maybe 6 months ago had a less than stellar experience, I ordered some food that was spicy (it was pad Thai so it shouldn't have been & I always go out of my way to emphasize that I can't handle anything remotely spicy). So I sent it back & they were kind enough to send me a new one but that one was spicy too so feeling really bummed and annoyed (because they were insisting it wasn't spicy but my taste buds were telling me differently and I'd never had that problem with them before) I came here and changed my 5 star review to a 1 star one. I didn't even write anything mean, I said I was sad because I'd always loved their Pad Thai but now it looked like I might have to find a new go to Thai restaurant. You know, just kind of venting b/c I was disappointed as is my right as an American to do but I still went out of my way to say they had great service. Well no sooner had I pressed send when the woman who had insisted that it wasn't spicy called me & yelled at me lol. I kid you not. She kept insisting over and over it wasn't spicy and I explained as politely as possible that to me it was. When we got off the phone though I felt kind of bad so I actually went & changed my 1 star review to 3 stars. And honestly had things not gone even more downhill, I'm pretty sure I would've changed it back to 5 stars because I decided to try ordering from them again hoping it was just a one time fluke the previous time. However when I tried to order I got a very odd response. The girl on the phone said the delivery guy didn't want to deliver to me because "we'd had a fight" lol. This was news to me as I'd always had very pleasant interactions with the delivery guys and I always tipped, etc. I told her I had no idea what she was talking about & they ended up actually delivering to me that day but then the next time I called as soon as I gave them my info she said "oh we just stopped delivering." This was at about 8pm. I asked if they would be delivering later that night & she said no the delivery guy had an emergency or something like that. And what do you know the next time I called same thing, as soon as I gave my info they were no longer delivering. I don't think I need to explain how utterly ridiculous & WRONG this is to do to a customer of literally years. It would be wrong even if I was a new customer! Literally all I did was use my first amendment right to freedom of speech to express myself and I made sure to do so in a respectful manner. And I even changed the # of stars from 1 to 3 after they called me (which was psychotic of them to do but I still felt bad). But because I used my freedom of speech they decided I wasn't worthy any longer as a customer. That is a vile & disgusting way to treat any customer let alone one who has spent hundreds of dollars on your restaurant over the years & would've spent hundreds more. Not to mention they've literally lied to me repeatedly about not delivering 😒 what a coincidence that they stop delivering literally every time I call now. The last time my daughter was here visiting from Colorado, I only get to see her a cpl of xs a year so the time we have is really precious to me & we ALWAYS order from Pad De. But what do you know they refused to deliver to us & I don't have a car or live close enough to walk so picking up on our own was not an option. My daughter was literally in tears and couldn't understand why they wouldn't deliver to us. It's like a friend who you've had for years and you have a little tiff & even though you apologize they hold it against you FOREVER. So I really really really really really cannot NOT recommend this place enough. Honestly the worst & most unprofessional customer service I've ever experienced from any restaurant in my...

We have had a great experience every single time we have physically been there to eat. The service is great, the food is great for the price. No complaints there. We also live down the street, so it's easy for us to walk there or even to do pick up orders.

The last time we did pick-up, we were told that they delivered and also that they had an online ordering system AND we were encouraged to use both of those services the next time we wanted to eat Pa De. Considering that we only live down the street, my husband and I figured it would be great to do delivery, even though we don't mind coming down there to do pick-up.

Today was that day and I regret it. I wish we had just done pick-up. We ordered almost two hours ago and we have still not received our order. When we ordered online, it also said we would receive an email confirmation. We didn't receive any email confirmations and have called three times to ask about our order, only to be told "it's on the way." The first time we called, we said we didn't receive any confirmations and his response was just "It's on the way" not even bothering to check which order it was. The second time we called, it's been an hour, we ask where our order is, he asks us what we ordered, his response "it's on the way." Almost 2 hours since ordering now, we call and he asks us our order phone number, etc. and he tries to pull a "there's a lot of traffic," but we live down the street... I am literally looking down the street to see NO TRAFFIC. After we say that, he says AGAIN, "IT'S ON THE WAY." At this point it's just ridiculous. We ask for a refund and all he says is "we'll cancel your order." I'm sorry, but what? How is the order able to be cancelled if it's on the way? What is going on? Was the food made or what? We call back yet another time and this time someone tells us that they knocked on our door. ARE YOU SERIOUS? There are phone numbers that are come with orders, why weren't we called? Straight up lie. Then, another guy is put on the phone has the audacity to say, "didn't you cancel the order?" and also that we would be charged if they brought the food to us.

We will not be online ordering anymore and we will never be returning in person ever again. Stay away. I cannot believe how they run this place. I would rather drive further away to get thai food. How about learning to make amends when you're in the wrong? This is how you...

Responding to Lachanee Scott’s review and to the owner.The first red flag was when the TAP water they served us spilled due to the rocky table they seated us at. I knew I should’ve left at that point! Because that was the first sign of red flag 🚩 Second the staff never checked in and they looked overworked. Third we bought four meals and appetizers THEY made the wrong meal extra spicy so we brought it to their attention and it was switched as it should be since it was their FAULT. Asking for them to fix the order was a big mistake because it tasted even worse and the vegetables for all the meals were VERY HARD and UNDERCOOKED we could not eat it .Our soup appetizer came at the end of the meal we thought they forgot about it and was surprised that it still came out.

Anyway we paid our $120 USD and on the way out we were chased by the manager demanding a tip. We told her the service was pour and the food was horrible and she continued to follow us out of the restaurant asking for a tip in front of people outside. She’s really desperate for a tip to help pay her servers who she seems to take advantage of and overwork. Horrible, I have never left a restaurant without tipping and worse have never been chased for a tip……….HORRIBLE……..HORRIBLE………..This was my story of the week how a manager chased us down over a tip….and shouted “Don’t come back here” and guess what ? We won’t because it was disgusting and so was her...