Riello — Local services in Edgewater

This is an honest review of my experience so far here at riello. I feel I need to voice my opinion about this building.

I have never written a review on any company or service before.

I’m also keeping myself anonymous, don’t want them to mess with my deposit.

I moved in riello late last year. I was excited, as anyone who is moving into a luxury building with amenities is Gym, pool, sauna, doorman, etc.

Our unit is spacious and bigger than most apartments in the metro area. Price was also good when we moved in. Having granite, jacuzzi tub, stainless steel amenities is nice also good views from the Hudson side. Some units have balconies, some are duplexes, most of them are laid out well. This is why I’m giving it a 3 star. The people who live in the building honestly get a 10/10 best thing this building has is the people living in it. Great crowd.

Moved in and didn’t understand if we were supposed to buy our own blinds. After a month and a half of talking to the front desk/looking for our own. With no notice we finnaly get a knock on the door with two random guys who don’t work for the building saying here are your blinds. Wish we could choose color they are off beige and kinda ugly. Don’t match walls. I had already spent money on new ones - thanks for the heads up and no answers from anyone.

Then our freezer breaks melts and leaks on the entire kitchen in the middle of the night. Call maintenance. He takes a blow dryer and blows out the inside and restarts the freezer. Lost a couple houndred bucks. Month later, same thing lose a couple hundred bucks and freezer leaks on the floor. blow drys it again. Bam 3rd time now beginning of the summer. We say screw it. We go a month maybe without a working freezer. It took them about 5-6 months for them to just give us a darn new whole fridge.

Memorial Day pool opens up. In the middle of the day with a packed pool the pump breaks at 1:00 no one can use the pool for the rest of the day. Like what?? Everyone thought the pool opened up late anyway. Don’t you think you should run the pool a week or two before to make sure the darn thing works. Opening day goes right to the gutter. We petition to keep pool open later in season, permission is granted. Then it “some how,” breaks the last few weeks and turns green. Really?

Some people complain about the noise level at the pool from close units. That’s understandable. However management decided to shorten the pool hours by 15 minutes. It closes at 8:45 in the summer, Even on weekends??? That’s so early. Keep the pool open at night for adults. This also means the fire pit, couches, and grills can’t be used?? Why do we even pay full for amenities. When half of them can’t be used.

Not to mention nothing by the pool or pool kitchen is clean. The kitchen area fridge had old food from weeks ago in the fridge. They should probably tell maintenance to clean the grill area and kitchen every night, or at least once a week. Must be under staffed.

Just a brief mention - our toilet flooded 2-3 times it backed up into the tub causing the the tub to flood. How is that even possible?? My only explanation is someone above us flushed something weird down the toilet multiple times. Maintenance came 3-4 times, through our first half year to fix it.

We park on T1 lowest floor in garage. The back Garage door, has broken about 5 times throughout the year. So it forces us to loop around four floors in the garage. That is annoying.

Now they’re doing maintenance on all the floors in the garage. They hired a valet company to park our cars. What a darn disaster. The company name doing it LAZ parking. Literally must stand for LAY-Z. You have to call in the morning about 15-20 minutes early to make sure your car is available. Then you go down there and still have to wait about 5-7 minutes. Only thing nice is dropping it off at night. This is going on for 6 weeks. We’re in week 2.5 I think.

The building is great - just management and...

I’m not even renting in this building ! . I wanted to see the apartments available since I’m looking into moving around the area ! Worst experience ever ! I decided to leave and end up not seeing anything. Be aware they want to scan your ID because of your security they claim ( mm makes me wonder what kind of people has this building dealt with before ) I don’t mind if they would be clear about the reason but my husbands ID cannot be scan for security purposes due to his job and he didn’t have another I’d on him the lady clearly can understand why his I’d couldn’t be scan and keep saying well we can’t is for your security and a lot of scams going around we need to scan it .Then the lady leave with my id to ask her manager for a solution,takes forever and I’m starting to feel worry they might make a copy of my I’d so I ask the front desk guy to let her know we leaving and do not wish to continue she comes out and I ask, did you scan my ID without a sign consent or something? She goes oo noo I don’t think it went through I was so confuse! Then She makes pretend she goes to take a look at the machine and comes back saying it didn’t went trough because it’s nothing there 😒 ( idk why she scan my I’d , idk if this is dangerous? Not type of information at all) this was soo horrible the whole experience overall was so unprofessional. I am still worry if my I’d was copy. Also the front coach look so dirty that I didn’t even wanted to take a seat just saying. Will never ever rent in...

I've had the pleasure of living at Riello for over 3 years now and one of the standout features that truly elevates the living experience here is the exceptional maintenance team.

The maintenance staff is not only highly skilled but also remarkably responsive and courteous. Whether it's a minor repair or an urgent issue, they handle requests with impressive efficiency. Their quick response time ensures that any inconvenience is kept to an absolute minimum. I've personally experienced situations where I submitted a maintenance request, and the issue was resolved within hours, sometimes even sooner.

What sets this team apart is their professionalism and attention to detail. They approach each task with care, ensuring that repairs are not just quick fixes but thorough solutions. Additionally, they are always friendly and respectful, which adds a comforting and community-oriented feel to the building.

Timmy and Chris from the maintenance are absolutely amazing !!! Also, the dedication of the the entire staff really that works here whether it be the maintenance the management the concierge, and the cleaning staff helps in keeping the property in excellent condition and this is evident throughout the common areas, hallways, and amenities.

The staff here helps a lot in giving this place a feeling of community and home. It has been an absolute pleasure living here and raising my...