Dairy Queen — Restaurant in Edinburg

Very very disappointed! Always have enjoyed the soft serve ice cream since childhood now to adult life, Currently was encouraged to download there new app in promise of a banana split @$1.99 when ordering threw the app, after the download I tried to get the promotional offer and it had to be offered, which it wasn’t showing so I went to the local store and asked for them to help me, thinking if i couldn’t get it they at the store could help me, or offer a solution, only to be greeted with a assistant manager ANDREA, that told me If it wasn’t there she couldn’t help me, and didn’t even offer a discount to order one and she just kept repeating there’s nothing I could do if it’s not there there’s nothing I could do. Now I’m not one to normally complain about a $2.00 ice cream promotion. But it just can’t be that way. What kind of manager has no authority to override/comp/price adjustment. Being in sales myself for over 15 years now I know there’s something miss Andrea could have done and totally disappointed that DQ would keep someone like that on there payroll when it was just as simple of making an adjustment for $2.00. Not like I was requesting a celebration cake for the price of a dipped cone. Dear ANDREA, I hope one day you step into my place of work so I cannot try to help you in any way and tell you there’s nothing I can do... and just tap my nails on...

Honestly this was the worst experience I've had so far me and my wife went over for blizzard, the light were off to the menu board couldn't see anything and we weren't greeted, were spoken too in a bad mood by "Karen" who kept insisting that we hurry up and order and couldn't even give us time to think then when we drove up she slammed the window open yanked my card slammed it shut and proceeded to do the same thing after while yelling second window and slamming the window shut, I'm sorry but this is unacceptable when I spoke to her manager who wasn't wearing a headset or a name tag and said her name was also Karen I didn't get an apology or anything all I got was smiles and giggles, I understand when customers can be frustrating to employees but I was polite kind and patient because I understand I work in the industry I've been a manager at dairy Queen and I currently am a manager this is by far the worst customer service I've seen I wasn't given an apology...

Customer Satisfaction is not a priority here. I normally eat at the other DQ in town but I went to this one today. Mistake. I placed my order at the counter and waited. They brought it out finally, but it was missing part of the order. At first they tried to convince me that I hadn’t paid for the missing parts becaise they entered into the wrong order but I wasn’t charged for missing items. I showed them my receipt that showed I had paid for everything including he missing items. They took it back. I didn’t have long for lunch but i kept getting reassured that my order was coming out soon. I finally got fed up and requested a refund. They refunded my card quickly. That much I’ll give them. It seems they’d rather get the customers out of the store rather than bring them their food they want. My mistake for going to this place. Won’t make that...