Paris Bakery — Restaurant in Edinburg

Price not justified by the quality.

El Fénix was closed, so we gave this place a shot. Granted, we came at noon, not morning. We don’t expect freshly made bread at this hour, but the croissant tasted like it was a day old. It was consistent with the other reviews critical of the staleness.

We also tried the glazed donut and felt it didn’t have enough density. It felt too airy and the inside felt like it was beginning to harden. Maybe it was only a few hours old, but this donut is not like fine wine: it does not age gracefully.

The cheese empanada kept the theme of disillusionment by lacking enough cheese. It could’ve been saved if the pastry was softer and flavorful, but I think you know where this is going.

On a scale from 1-5, these all earned a 1. But like an M. Night Shyamalan movie, there was a plot twist: the biscuits.

I take pride in being a biscuit aficionada as someone who always tries a bakery’s biscuit offering. When I saw the biscuit behind the glass, it was unassuming in appearance with a slight shiny glaze and a crisp to the exterior. Biscuits are usually best when they’re closer to the time they’ve been out of the oven, so I didn’t have high expectations. Then I bit into it and found a delightful upset. The bread had a thin and flaky crust enveloping the soft, buttery center.

This was a perfect 10. It could’ve redeemed the experience, but it went downhill when we got to the cash register. I’ll admit, it was our mistake to not check the pricing before loading up the goods, but in all the bakeries I’ve been to, you pay per pastry. At Paris Bakery, they charge per pound. Just the four pieces of pastry came out to about $9.50.

Do you know that a study once found that patients who experienced a mistake by their doctor tended to only pursue lawsuits against doctors with bad bedside manners? (Google it and you’ll find it.)

All this to say, that while the product was unfulfilling, our visit would’ve had a silver lining if the customer service was better. The woman behind the counter seemed busy and perhaps a bit tired. I know it’s hard work to be on your feet for hours, so I feel for anyone who experiences this. Although she projected a compulsory greeting upon our entrance, there was no assistance after that. I was a bit confused when trying to find the clean trays and tongs. I took the only ones I saw, although they looked like they’d been used. It’s fine if we’re not told where everything is at, but a little sign would’ve sufficed. When we finished with our selection, we went to the counter to pay. It’s hard to explain why, but it felt like we were annoying the woman and that was before I asked her to repeat the price. Other than that question — to which I responded with a ‘wow’ — we weren’t trouble customers.

A little courtesy would’ve...

I bought 5 pices of different breads and was highly disappointed specially with the empanadas which was thick bread and just a little stain of pumpkin. The cake was all hard and the frosting was not that good. The honey bun was an empty hollow shell all dried up with hardly any sweetness or cinnamon flavor. The glazed donut was hard and the glaze had a funny taste. HEB In McAllen are where the good empanadas are at. I also bought a premaid box of white powder cookies and they're nothing worth writing about. The price isnt crazy they are just not good or worth the price. Ive been to REAL Paris and this is not anything like real Paris bread. This place is all hype and the claims of justifying higher price because of better ingredients is just marketing tactics cause honestly the bread is very sub-par. I don't recommend this place but its your prerogative to try, experience and be disappointed...

an order was put in before 8:30, this store closes at 9. Got there at 8:45 to pick up order that was placed. The employee gave me such a hard time! It was the worst customer service I have ever experienced! I was not rude at all I was being polite like a person should be. She was complaining on the phone to someone about her not having to accept the order, complaining about the machines already being off, complaining about how she doesn’t have to “deal with this”. Deal with what? Customers? Orders? Then why work here? The disrespect of speaking about my order she doesn’t want to take right in front of me is insane! Lady was so rude she wasn’t communicating with me at all. Had she simply communicated with me if the order truly couldn’t have been done due to understandable reasons I would’ve understood and accepted. never coming here again, letting my friends and family...